BDR Enablement Manager (Remote) at Freshworks

| Greater Denver Area | Remote
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Our growing go-to-market enablement team at Freshworks is looking for someone to support onboarding of new BDRs. We are looking for someone who can create a structured and scalable onboarding plan. Also someone who has energy to carry out engaging, impactful and simplified sessions, someone with a passion for getting folks excited about learning and understands sales, technology and adult education.
Role & Responsibilities:
  • Leverage current metrics to build improvements into the onboarding and ongoing program in North America
  • Support training of new reps and potentially some other basic training of other roles through design and execution to deliver effective onboarding.
  • Improve the following metrics: pipeline contribution, sales accepted leads generated, satisfaction for new business reps as well as account management and expansion attainment, rep retention, time to ramp, tool utilization and overall training ROE/ROI.
  • Align with the BDR management, product marketing, sales and all other teams who need to train BDRs on their aligned processes. Turn market positioning, messaging and product capabilities into sales-specific content to get teams prepared for customer interactions.
  • Ensure compliance and dedication to our sales process, aligning it with other stakeholders across the customer journey.
  • Coach reps teams on soft skills aligning to business development (i.e. prospecting refinement, building calling confidence, qualification, working with their AE/AMs, process etc.)
  • Support training of initiatives rolled out by various other parts of the teams such as sales methodology, process updates, solution updates, messaging standardization, and ensure onboarding content is updated to reflect changes in the company as it is related to BDRs.
  • Partner with a global enablement team to eliminate possible silos across geos to continue streamlining and standardization.
  • Manage the training calendar and its stakeholders in order to simplify information going to teams at the right time to maximize retention and behavior changes.
  • Build strategies to get sales reps to complete and retain the necessary training sessions and certifications so they can be sent into territory as soon as they are ready.
  • Ability to learn Freshworks Technology well enough to teach teams to sell and use it.
  • Facilitate individual and team talent assessment, building and improving upon a variety of tools to identity and groom future sales leaders
  • Answer ad-hoc rep requests and questions to help them navigate people, information and process at a new organization.

Skills & Experience:
  • 2+ years within SaaS industry, Sales Experience and 1+ years in a sales enablement or training role
  • Bachelor's degree
  • Prior track record of success within a training and/or SDR or BDR role
  • Strong organizational skills with evidence of successfully running concurrent projects
  • Passion for training and the learning environments that you create;
  • Self-starter who can execute in a fast-paced environment with minimal direction
  • Deep understanding of current sales learning and development trends
  • Strong written, verbal, and social skills
  • Prior sales or business development and tech experience

Base Salary range : $90,000 to $108,000
Variable Pay or Commission Range: $10,000 to $12,000
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

LAUREN

Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

TAYLOR

Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

JENNY

Solution Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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