About the team

The Zillow Group is a leading national Real Estate Search Engine that helps people find homes for sale, research neighborhoods, and connect with real estate professionals. We are looking for an Associate Client Engagement Specialist for our Premier Agent Concierge Team. You will play an instrumental role as part of our growing customer support team, with a focus on phone communications with clients.
Are you a high-energy team-player with excellent organization and communication skills? Do you grow with being the first line of customer support?
We are looking for an Associate Client Engagement Specialist to continue to revolutionize the way consumers connect with professionals. You will be engaged in our dynamic and engaging environment and expected to live Zillow’s Core Values:

Own It
Winning is Fun
Act with Integrity
Turn on the Lights
Move Fast, Think Big
ZG is a Team Sport

About the role

The Premier Agent Concierge team provides a high level of responsive service for consumers while helping busy real estate agents and teams manage high lead volume and maximizing their return on investment. Our in-house Concierge team improves the consumer experience by replying on an agent’s behalf, 7 days a week.
When Concierge has a consumer on the phone, they will work to connect them to an Agent using a variety of available resources.

About the role:

• You will need to connect consumers with Real Estate professionals through phone, text, and email in an effective, efficient and quality manner via provided tools.
• You will be collaborating with business partners and colleagues in a fast-paced team environment
• You will continually focus on deepening consumer relationships by providing extraordinary and efficient quality
• You will provide feedback in order to improve overall customer happiness

Who you are

• Experience in a customer facing position (i.e. retail, call center, support, sales or help desk)
• Ability to work early or late shifts and weekends plus holidays (40 hours a week)
• Proficient use of web-based products, MS Office and SalesForce preferred but not required
• Ability to actively listen and work efficiently
• Capacity to handle multiple tasks, prioritize effectively and set daily goals
• Hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing environment
• Someone who can work in a high-volume, fast-paced environment in a very dynamic company.
• Strong communication skills through email, phone, text and personal interaction.
• Familiarity with real estate industry a plus

Note: Shifts are going to be four to five days a week; and you will have to work on Saturday and Sunday.

Get to know us

Zillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.