Guild is hiring an Associate, Account Operations to improve the efficiency and efficacy of the Academic Partnership team and to strengthen our existing relationships with universities and learning providers, which are high-touch, long-term partnerships. We are looking for someone with exceptional project management and organizational skills, strong interpersonal skills, attention to detail and demonstrated ability to communicate clearly in writing and verbally.
As an Academic Operations Associate, you will:
- Join a team committed to building a strong academic marketplace, driving exponential growth, and effectively serving tens of thousands of working adults at our partner universities.
- Create value for Guild and partner by helping to generate data, insights, and solutions
- Collaborate with academic partners and internal stakeholders to resolve operational, academic and student-related issues in a timely manner; help build systems that enable our team to do so at scale.
- Own the day-to-day operational processes and systems necessary to facilitate the student experience at your assigned academic partners.
- Serve as a key liaison between the Academic Partnerships team and Guild’s student facing, employer, business intelligence, marketing and other internal groups.
- Analyze and assess the tools and processes used by the Academic Partnerships team, and independently identify opportunities for improvement.
- Develop external facing resources, including presentations, training and reference materials, and general communications, for academic partners.
- Be an integral member of a team committed to building a diverse, equitable, and inclusive environment that you’d support every day.
You are a strong fit for this role if you have:
- 2+ years of total experience in similar or related roles, ideally in which long-term relationships/partnerships were essential to the business’s success.
- Ability to work effectively on multiple, complex, cross-functional projects at the same time.
- Ability to develop strong relationships and communicate effectively through written and verbal means in a fast-paced environment.
- Exceptional attention to detail, excellent organizational skills and the ability to keep track of both the high-level progress and the small details.
- Examples of how you’ve successfully taken a data-driven approach to building simple, scalable solutions to complex problems.
- An understanding of the issues Guild’s students face and the ways in which Guild and our university partners can address them to improve student outcomes.
- A strong background in or knowledge of higher education and experience working directly with university staff.
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications. Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $58,500 - $65,000, as well as company stock options.
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for your future
- 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
- 8 days of fully-paid sick leave, so that you can take the time to heal and or recover
- Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
- Well-rounded wellness benefits including gym/fitness stipend and access to free and low cost mental health resources and support services
- Education benefits and tuition assistance to help your future development and growth