Who we are: 

Baker is the leading CRM for the cannabis industry, servicing over 1,000 clients across the US, Canada, and Jamaica. Baker helps dispensaries generate more revenue and build relationships with their customers through a variety of products featuring online ordering, customer loyalty, messaging, and analytics. We have recently gone through a merger, gone public, and are continuously adding to our portfolio.  

What we're looking for: 

The Associate Account Manager position is filled by people with excellent communication skills, an outgoing personality, and an optimistic attitude. This position is responsible for ensuring the ongoing positive experience and success of all wholesale and retail clients within their designated region. The client relationship begins at the transition from the Sales and Implementation teams to the designated operations team and continues throughout the entire life cycle of the client. Associate Account Managers should feel comfortable with all aspects of service that will be provided to clients. This includes confidence and comfort in phone skills and etiquette, computer skills and etiquette, problem-solving abilities, and data analysis abilities. This role keeps the client’s best interests in mind while upholding the standard of excellent service established by TILT. The Account Management department’s primary goal is to guarantee long-term client relationships by ensuring a seamless and enjoyable experience throughout all points of interaction with the company. The individual is expected to be organized, outspoken and self-motivated. TILT expects this person to embody our culture as a company and have passion to strive for growth within and as a whole.

What you'll do: 

• Assist and support the Account Management team with administrative tasks and data management

• Report bugs and feature requests

• Own renewal process for Tier 3 accounts

• Lead business reviews with Tier 2 and Tier 3 accounts

• Escalate challenging client conversations to your manager or another teammate

• Maintain customer records, using automated systems; including account-specific details regarding up-to-date licenses and staff contact information.

• Provide in-person and/or phone support and training for client staff. Visit establishments to evaluate needs or to promote product or service sales.

• Serve as key point of contact for the client to guide them through TILT’s product and service offerings to ensure their happiness throughout the life cycle of the client.

• Provide additional support and training depending on software updates and expanded product and service offerings.

• Answer customers' questions about products, prices, availability, or credit terms.

• Distribute marketing collateral, manage in-store tabling events, and promote advertising sales on company platforms.