Account Manager
Who are we?
We’re Dice, eFinancialcareers and ClearanceJobs, all services of DHI Group, Inc. We help connect professionals with the careers they want and companies with the talent they need—which we do by providing online access to relevant and meaningful jobs, candidates and insights within the communities we serve. And we’re looking for talent like you to join us in our mission to Connect Futures Now.
Why join us?
We're a team of passionate achievers partnering for the success of our customers and colleagues.
We're transforming the markets we serve by celebrating flexibility, ingenuity and inclusivity in all we do.
We're engaged in challenging, meaningful work to enhance the livelihood of those using our services.
We're coalescing in open, collaborative and dynamic environment where everyone's voice matters.
And so as you grow your career with us, we all thrive.
Why this role?
As Account Manager you'll be responsible for growing existing accounts across multiple industries and geographic markets who seek to hire technical professionals.
In this role, you'll be responsible for:
- Meeting and exceeding monthly, quarterly and yearly targets set by management
- Creating strategy and setting appointments with existing clients on a monthly/quarterly basis to discuss current usage and offer upsell opportunities
- Working with a global sales team to collaborate and executive on client strategy
- Identifying and communicating competitive challenges
- Troubleshooting issues and handle challenging situations with clients
- Working across functional teams (customer success, marketing etc) to ensure clients are utilizing products and performance meets expectations
- Responding to customer questions and needs from a sales and account management perspective
- Promoting of content through social media (blog posts, articles, industry trends, product enhancements etc)
- Driving a consistent customer communication practice that promotes product value and service
- Teaching and sharing knowledge with customers and promoting company learning events (webinars, conferences, etc)
- In collaboration with Customer Success, ensuring all product enhancements are communicated effectively to ensure customer usage and success
- Listening with the intent to understand customer delight with both product and service
- Approaching customer engagement with the “Golden Rule”
- Executing on quarterly OKRs centered on customer engagement to drive customer loyalty, retention and expansion
- Supporting industry events and conferences as needed
For this role, we're requiring:
Knowledge, Skills, Abilities
- Entrepreneurial, disciplined and results driven
- Strategic mindset with an ability to sell solutions to customers
- Ability to work in a team atmosphere
- Excellent written and verbal communication skills
- Strong organization and time management skills
- Detail-oriented
- Strong knowledge of Microsoft Office products and experience with a CRM, preferably SalesForce
- Energetic and self-motivated
- Ability to work independently
Education, Experience
- Bachelor’s degree in marketing/sales or a related field or equivalent proven experience
- 2-3 years account management experience
- Experience with selling to existing customers
- Experience selling to technical organizations is highly desirable, but not required
Compensation
Base salary/pay plus commissions of $72,000 – $140,400 per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.
Benefits
Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
How to apply?
You can apply below. You'll just need to provide your resume and answer a few questions—it'll only take you a few minutes!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.