Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 40,000 developers around the globe use the Nylas communications platform to process over 1.2 billion API requests and 15TB of data per day from providers such as Gmail, Microsoft Exchange, Outlook, Yahoo! and more.
Who We Are
Nylas was founded in 2013 by a couple of MIT graduates who were passionate about making complex systems simpler. Co-founder and CTO Christine Spang saw that email use was growing at a steady rate, yet there wasn’t a simple way to unify this data-rich tool in a way that developers could easily integrate with this data. She and a small team (at the time) set out to fix this. Fast-forward to 2020, Nylas has successfully raised funding from Spark Capital, 8VC, ScaleUP, Round13, Citi Ventures, Slack Fund, Data Collective, Fuel Capital, and SV Angel. Nylas customers span from large enterprises such as Hyundai, Fox News Corp, Hubspot and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost.
Our Work Philosophy
Nylas is also big believers in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles.
AND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. They can go anywhere as long as they respect the working hours (time zones) of their team. Wherever motivates them; inspires them to be better versions of themselves. This means Nylanauts can work from the slopes of Missoula before traveling to the beaches of San Diego. Wonderful!
And if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can. Go ahead! The workspace is there to be utilized.
Why Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location.
So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on Comparably and Great Place to Work!
Recent Awards:
2019 Great Place to Work
2019 Happiest Employees
2019 Best Leadership Team
2019 Best CEOs for Diversity
2019 Best Perks and Benefits
2019 Best Work-Life Balance
What You’ll Do
- Work with a Customer Success Manager (CSM) to ensure customer satisfaction and long-term account strategies are in place
- Build, position and close existing customer contracts
- Use data driven approaches to focus on customers who could realize value from adopting new features or partnership programs
- Navigate within a customer’s organization structure to find the decision maker, product owner and ensure they are included in the account planning and buying process
- Collaborate closely with the Customer Success team to ensure a smooth transition to new or updated contracts
- Engage in regular customer outreach including quarterly review/meetings, ongoing checkpoints and escalations as needed
- Enable successful and consistent renewals, as well as identify and execute on new growth and upsell opportunities with customers
- Generate opportunities resulting in revenue from transactional partners
What You'll Bring
- 3+ years of B2B/SaaS experience in Account Management or Account Executive roles
- 2 years of experience selling software
- Experience managing accounts and selling into technical roles: CPOs, VP of Engineering and the like
- Demonstrated successful metrics against revenue retention and growth with actual closing experience
- Desire to work within a quickly growing small team environment
- Proven track record of hitting and exceeding revenue goals
- Experience tracking, managing, negotiating and closing renewals and addon sales
- Demonstrated ability to position new features/partnership programs to an existing customer base
- Experience at a Saas Startup
Perks/Benefits
- Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
- Healthcare: 90% of medical, dental and vision coverage for you and your family
- Retirement Plan: 401k & RRSP with a company match (super rare for a startup)
- Holidays: 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)
- Personal Stipend: monthly health & wellness stipend via Zestful
- Education Stipend: annual education & development benefit
- Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
- Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place
Nylas is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.
Pay Range: $65,000- $95,000