Account Manager at Travelers Haven

| Greater Denver Area
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Summary/Objective:

As an Account Manager, you will be responsible for both the creation and development of relationships with customers in your target market. You will be tasked with prospecting and cold calling new opportunities to identify decision-makers and key business executives as well as deepening and maintaining long-term relationships with all accounts in your portfolio. A self-driven individual, with a strong customer service background as well as the ability to thrive in a fast-paced work environment is essential.

Your success will be based on the ability to act as the liaison between internal departments and your clients, ensuring the timely and successful delivery of our product and services. While building relationships are key, there is a strong focus on attention to detail and time management which are crucial skills for this role.

Essential Functions:

  • Build and maintain long-lasting relationships.
  • Executing daily prospecting and outbound business development efforts.
  • Continually identifying and growing opportunities within your portfolio.
  • Create and present monthly/quarterly business reviews with key accounts.
  • Provide exceptional customer service to existing customers
  • Act as an advocate for your clients
  • Consistently meet or exceed daily KPI requirements

Required Education & Experience:

  • Previous experience in account management or sales required
  • Excellent verbal, written, and presentation skills
  • Knowledge of SalesForce or similar CRM
  • Ability to use consultative sales approach to identify additional opportunities within current customer base
  • Utilize analytical tools to identify trends in customer account usage

Travel:

  • Available for travel (up to 20%)

Supervisory Responsibilities:

  • None
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

From the moment I arrived at Travelers Haven I have always felt a strong emphasis from our leadership team on creating an environment and culture that allows for a healthy work-life balance. Through team outings, massage and smoothie days as an employee you understand that there is a concerted effort to show appreciation for the work we do.

Victor

Sr. A/R Specialist

What kinds of technical challenges do you and your team face?

Our engineering team is constantly working through challenges to make processes better for users. We balance adding new features with keeping technologies up to date. For instance, in the last year we added Cypress automated testing to our frontend codebase. We started with testing a new feature that makes our response to customer requests quicker.

Emily

Software Engineer

How has your career grown since starting at the company?

Since starting at Travelers Haven, my career has grown rapidly. After my first 7 months I was promoted to a Senior Territory Manager, 3 months later I was promoted to Team Lead of Territory Management. My favorite value that TH preaches is “Grow Or Die” because if you embody this value, it will hold true. There is so much opportunity for growth!

Dylan

Team Lead of Territory Management

How do your team's ideas influence the company's direction?

Being a part of the client experience team is a unique spot to be in as we hear and see what our guest’s feel. We can take pain points and strengths to develop new ideas and drive change within Travelers Haven. If we see any reoccurring themes, we make sure to share the themes company-wide to create a better guest experience. In the past year, we h

Sara

Senior Manager of Client Services/Dog Mom/Book Lover/Hiker

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Travelers Haven Benefits Overview

Unlimited vacation
Paid sick leave
Paid holidays
Medical, dental, vision & supplemental insurance
401k plan
Unpaid flex time
Life Insurance
On-site gym
Employee Assistance Program
Deeply discounted hotel rates
Regular team-building events and outings
Craft brews and ciders on tap
Arcade games, golf simulator, and more
Collaborative workspaces with adjustable sit-stand desks
Breathtaking views of the Rocky Mountains and Downtown Denver
Employer-subsidized phone plans
Company Paid Parking

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 9 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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