At IntelePeer, we deliver critical, cloud-based voice communications customers can build on with voice and messaging applications. We make it easy to connect to our services with multiple connection options and flexible deployments while helping to ensure customer communications remain uninterrupted with disaster avoidance solutions. All of our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.We believe that business communications are meant for more than just simple interactions. That’s why we enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience.

As a key member of our Account Management Team, the Account Manager is responsible for selling into a select group of base accounts and growing the overall recurring revenue in that account base.

Reports to: Senior Director of Account Management

Position Responsibilities

• Create a key account strategy for each account to coordinate internal efforts.
• Develop rapport with key contacts in assigned customer account base.
• Advocate customer needs and concerns. Escalate when needed.
• Visit certain customers on-site to drive our CPaaS solution to closure.
• Coordinate customer meetings both on-site and via conference call.
• Provide presentations to customers with the support of subject matter experts.
• Strong in Salesforce, Excel, PowerPoint, Outlook, and understanding of Customer Success (CSM)
• Champion customer needs/concerns from the account base to the Senior Director of Account Management and across the internal departments.
• Maintain contacts, opportunities, and key info in CRM system.
• Other duties as assigned

Key Requirements to Suceed in This Position Include:

• Establish a relationship with the customer and understand the accounts assigned while proactively reaching out to drive more business.
• Know IntelePeer’s product set and the competitive marketplace that exists for IntelePeer.
• Develop a 30/60/90-day sales pipeline within accounts assigned.
• Forecast the size and timing of customer opportunities.
• Quote, negotiate contracts, and close deals.
• Meet or exceed assigned sales quota.
• Demonstrated ability to interact daily with customers at all organizational levels.

Requirements

Education:

• Bachelor’s degree in related field highly preferred

Expertise & Experience:

• 10+ years of sales experience/ account management, with focus on upselling and cross-selling services.
• Strong experience preferred in the telecommunications industry with knowledge of Communications Platform as a Service (CPaaS), Unified Communications, Contact Centers, Voice Services, and Messaging.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Proficient in customer relationship management (CRM) software; Salesforce preferred

Competencies

• Superior verbal and written communication skills
• Willing and able to accommodate travel when needed
• Astute interpersonal relationship management
• Positive, professional attitude
• Quality- and customer-service driven to consistently delight customers
• Strong initiative, self-motivated, proactive, and resourceful
• Utilizes strong organizational and prioritization skills
• Team player who is willing to go above and beyond to help others