Who is Quantum Workplace?

Quantum Workplace provides an all-in-one employee engagement software platform that makes managers the central drivers of workplace culture. Used by thousands of organizations, Quantum Workplace’s software gives business leaders direct access to employee feedback and personalized real-time insights, so they can better serve their teams. Above all, we believe in making work better every day at your workplace and ours.

How Important is the Account Manager?

The primary responsibility of the Account Manager is to renew hundreds of customers, on-time, each year and hit monthly, quarterly, and annual revenue targets. To do this, the role requires someone with a high level of business acumen to provide year-round product education (product demos), effectively negotiate and renew software subscription-based contracts, and manage the overall relationship of each account. This role also requires a balance of hustle, grit, and strategic outlook to stay hyper focused on hitting key results – both short and long-term. The position is well compensated with base plus bonus potential, 401k match, great benefits, and an awesome new office.

What does this role include (yes, this adds up to 110% as a metaphor)?

Direct Sales Activity [40%]

• Follow a weekly call cadence to connect with customers to drive the on-time renewal forward
• Provide brand awareness, insights, success stories, and usage updates with all customers
• Document calls, emails, and other relevant sales activity inside Salesforce
• Create and constantly manage a revenue pipeline
• Navigate through the renewal process and know when to bring in other team members from Sales, Product, or Customer Success for help, call support, etc.

Product Education [30%]

• Schedule and give product demos to all customers showcasing new features and functionality
• Understand each customer, their business, and how our software makes an impact
• Build targeted call lists of customers inside Salesforce for warm calling and emailing
• Prospect and add a complete list of key customer contacts
• Work closely with our Product and Customer Success teams to uniquely position our product to HR executives

Contract Management [20%]

• Negotiate contract renewals and ensure each customer renews on-time
• Address any customer service issues
• Manage customer payment schedules and handle any past due invoices

Be a Teacher and a Learner [10%]

• Volunteer (occasionally) to teach a sales-related area of interest during our monthly trainings
• Be an active participant during our team get-togethers

Act as a Utility Player [10%]

• Freedom to take on (and explore) additional projects in and outside of your sales role
• Identify ways to expand responsibilities based on your skills and personal interests

Who are you?
 

You understand the value of employee engagement. You know that employee engagement is critical to an organization improving workplace culture. Most likely, you have been exposed to (or have experienced) organizational topics like employee engagement, performance management, feedback, employee appreciation, and turnover – the good, the bad, the ugly. We’re here to make work better.  

You’re a relationship builder and teacher. You are good with people, even the most difficult. You know that relationships are built on credibility and trust, and both of those take time. Relationships for you are not about saying yes or just being nice, but about finding common ground.

You’re tactical, yet strategic.  You’ve been told before you’re a doer. You enjoy creating and completing to-do lists and understanding next steps. But, you also know the importance of big picture thinking. 

You’re analytical. You dig spreadsheets – at least some of the time. You like to look for trends and uncover the hidden insights that may help shape the story to tell in the marketplace.

You thrive on making a difference. Presenting ideas, insights or ideas in-the-moment to executives isn’t intimidating because you know the difference it will make if we can continue the conversation.

You can influence those around you. You are effective at sharing insights and coaching executives on why they should set up a product demo with us. Delivering effective messages are easy for you because you’ve prepared.

You’re comfortable with challenges. You are not frustrated by the ups and downs of sales. You know that sometimes the best laid plans go astray. You take that as a challenge to get back on track.

Most likely, you’ve had some of the following experiences:

• Cold calling 
• Direct B2B enterprise software sales experience
• Working for a software startup
• Working with Salesforce (or some other CRM) and ChurnZero 
• Graduated from college and likely studied (or took classes in) Business, Psychology, Human Resource Management, Marketing or something similar

Our office is located in the historic Five Points neighborhood in Denver inside Craft Coworking.