Account Manager, Venture Capital

About IHS Markit, Private Capital Markets:

IHS Markit’s Private Capital Markets division empowers its customers to more effectively control their data. Whether it is for portfolio assessment, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, IHS Markit is the platform of choice. 

 

What’s in it for you:

IHS Markit’s Private Capital Markets is looking for an Account Manager who will be responsible for working closely with clients starting from onboarding through their initial contract term and subsequent renewal periods to ensure clients are seeing value in their experience with our products and services.

 

You will have the opportunity to build strong relationships and become a trusted advisor to some of the biggest finance firms. You will work with a like-minded and energetic team to increase client engagement through events, meetings and 1:1 relationships. In addition, to client interactions- you will be able to work on projects that drive product innovation and improve internal operations.

 

Teams are collaborative, impactful and fun. With plenty of opportunities for personal growth and professional development, you will find IHS Markit invests in its employees.

 

What you’ll work on:

  • Owning overall relationship with assigned clients, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
  • Conducting client health checks, identifying critical goals and key performance indicators for each client to clearly understand and measure client satisfaction and rollout success
  • Providing consultative guidance on best practices for deep software adoption, advising on product capabilities and potential application to customer’s unique requirements
  • Proactively suggesting improvements to existing processes and thinking creatively to promote new ideas that will benefit the team and our overall efforts
  • Overseeing and managing execution of client projects.
  • Keeping up to date with IHS Markit products and client use-cases as enhancements are made.
  • Cultivating and contributing to a positive work environment through knowledge sharing, team building and rallying behind new initiatives and efforts across the organization
  • Providing timely and positive resolution of escalated issues
  • Identifying upsell opportunities and working collaboratively with colleagues to manage the opportunity to close process
  • Developing a renewal strategy and proactively identifying and taking measures to mitigate risk to ensure clients are prepared and satisfied to renew their contracts
  • Working closely with billing to handle client invoicing issues and questions
  • Staying current on industry related news, trends, and best practices in portfolio data management and managing regulatory concerns

 

What we look for:

  • 3 to 7 years of related experience in either fintech, private equity or venture capital
  • Established ability to drive customer loyalty and satisfaction (high renewal rates, client saves, testimonials)
  • Experience in project management with attention to detail and a history of successful project execution
  • Strong written and verbal presentation skills, with demonstrated ability to communicate, present effectively at all levels of our organization as well as our client’s organizations
  • Experience with change management and software implementations
  • Knowledge of utilizing Salesforce to track opportunities and customer activity
  • Ability to pick up new technologies easily
  • A solid foundation of Excel skills, with the ability to quickly read and understand financials
  • Self-motivated with ability to think critically, and provide and execute on solutions
  • Works well in a team  and can contribute positively to team and office culture
  • Flexibility to travel to clients when needed (approximately 30% travel)
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 26 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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