Account Manager - Spanish
Role description
Play hard. Work harder. Win.
We are looking for people who are:
- Confident
- Highly Impatient
- Proactive
- Assertive
- Competitive
- Persuasive
- Enthusiastic
- Fast-paced
- Bilingual- Fluent in Spanish
If this sounds like you, keep reading.
The Account Management team is a group of hardcore problem solvers and optimizers. Our Account Managers are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful. Our clients love us, and we love them.
This position is responsible for managing over 250+ accounts. Your entire directive is to optimize the FareHarbor client experience. This role will be a combination of proactively suggesting changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers. We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for each FareHarbor account.
Responsibilities:
- Build and nurture existing relationships with over 250 FareHarbor accounts throughout the Americas.
- Pro-actively advise and suggest improvements to ensure client satisfaction.
- Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management.
- Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients.
- Become well versed in online booking trends in the tour and activity industry to share relevant information with clients.
- Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high-pressure situations.
Requirements:
- Undergraduate College Degree (4 years)
- Bilingual- Fluent in Spanish
- Some experience in B2B or B2C sales
- Proven ability to keep organized and prioritize workload
- Excellent time management skills
- Well-spoken and well written
- Comfortable suggesting change
- Flexible working in a fast-paced environment
- Easy ability to adapt to change
Additional Skills:
- Experience using Google Analytics e-commerce tracking
Benefits:
- 23 PTO Days (based on a 40 hour week)
- Paid Holidays
- Full Medical, Dental and Vision Insurance
- Central Denver Location
- Social Hours & Events
- 401k + Employer Match