Account Manager - Renewal, Mid Market at Church Community Builder

| Colorado Springs
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Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.


About the Team:

Be part of a team that strengthens and renews the ongoing partnerships we have with our amazing customers. The Account Management team delivers a world-class experience to our customers through thoughtful and strategic communication and advocacy.


About the Position:

The Account Manager - Renewal, Mid Market role is a high impact position that necessitates execution of sales, relationship management, contract negotiation, platform expansion, and client satisfaction. This position is accountable for customer retention and growth through the annual renewal process, and will work with our Customer Success Managers in serving our existing mid-market Pushpay customers to maintain their satisfaction and renewal of their next contract. This role is responsible for structuring long-term agreements and pricing with customers, minimizing financial attrition, identifying growth opportunities and providing insights to the business that improve future outcomes. Account Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay.

 

Responsibilities: 

  • Become an expert within our customer vertical and of your assigned accounts
  • Manage renewal process, account pipeline within Salesforce, and negotiate multi-variable contracts
  • Research and prepare engagement strategy prior to each renewal
  • Partner with CSM to develop and leverage customer relationships to improve customer experience and retention
  • Partner with CSM to grow book of business by uncovering additional opportunities within existing customers
  • Partner with CSM to drive usage and adoption and consult customers to increase successful adoption of the Pushpay platform

Qualifications / Requirements: 

  • BS/BA degree or equivalent in relevant account management experience
  • 1-2 years of experience in contract negotiations, B2B sales or account management focused on customer renewals within the technology or software industry
  • Track record of success and over-achievement of quota in past positions

Preferred Requirements:

  • Proven ability to work in a fast paced environment. Exceptional time management, organization, and multi-tasking skills a must
  • Strengths and interest that lead to success in a fast-paced, quota-driven, collaborative team environment
  • Strong verbal and written communication skills, specifically at the executive level
  • Strong business acumen and ability to analyze data to address customer situations
  • Working knowledge and/or experience in the faith sector-- including understanding and knowledge of culture, leaders, organizations, and structures-- is a plus

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Maria DBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • HubSpotCRM
    • SalesforceCRM

Location

We’re located at the foot of a mountain range surrounded by great views and fun things to do.

An Insider's view of Church Community Builder

How would you describe the company’s work-life balance?

We strive for work-life harmony by challenging ourselves to give it our ALL whether creating product, interacting with customers, or designing new campaigns. We also want people to go home for dinner, use their PTO, and take time to minister to others in need. We desire that everyone be fulfilled in all that they are, do, and aspire to be.

Sondra

Head of People Operations

What kinds of technical challenges do you and your team face?

As developers, we want a beautiful, intuitive, easy-to-work-with code base. Our designers want best-in-class user experience. Our product managers want to deliver useful features as quickly as possible. As a team, we work together to find a balance of these sometimes-competing priorities to ensure a sustainable, beautiful, and useful product.

Trey

Software Developer

What makes someone successful on your team?

A successful associate assumes the best of their teammates, is willing to help others, and shares their ideas with supervisors. We know innovation requires hundreds of ideas to discern the one that becomes a game changer. And in our company culture, the success of one team member dovetails into the success of the team and rest of the company.

Heather

Head of Customer Success

What unique initiatives do you have that encourage innovation?

We give our developers time every week for self-directed learning. That's time to sharpen skills on tools we use or to reach out beyond our stack and learn new frameworks, languages, tools, and technologies. Not only does that keep developers learning, but it gives us more tools in our toolbox as we come up with customer solutions.

Aaron

Head of Software Development and Technology

How do your team's ideas influence the company's direction?

Our Product Design team is in a unique position to create new products and reimagine existing ones in partnership with multiple teams and our users. As we aim to provide the best solution in the market, we have the opportunity not only to influence the direction of the company but push the boundaries of our market. The possibilities are exciting!

Jonathan

Product Manager

What are Church Community Builder Perks + Benefits

Church Community Builder Benefits Overview

A lot of places will use the quote "work hard, play hard" but here at Church Community Builder we really believe the best life is one that has balance. We challenge our associates to take the bull by the horns each and every day as demonstrated in the work you create and foster an environment for learning and growing technical skills. Things like staff offsites, company breakfasts and lunches, weekly Q&As with Company Leaders give opportunities to build lasting relationships. We work hard to create a culture that feeds innovation with expectations of high-performance through meaningful work and a lot of fun. We are very serious about our software because of the lives we believe it could impact. We seek to hire people who love solving problems, love to engage in possibilities, and are hungry for results. It’s written in our company values that we are people focused and support an inclusive culture. If you have these qualities and are passionate about changing the world, we'd love to meet you!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
We are a privately held company with profit sharing potential each year.
Child Care & Parental Leave Benefits
Family Medical Leave
The first two weeks are paid.
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Some Meals Provided
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring.
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