SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
SonderMind is seeking to hire an Account Manager, Provider Success to empower our providers to create, grow, and sustain a thriving practice, where they deliver high quality care and improve the lives of clients. Account Managers enable providers to be successful by continuously conveying the value and driving the adoption of SonderMind's tools, resources, community, and programs.
As our ideal candidate, you are passionate about building relationships and energized by helping others, and you haven proven experience hitting and exceeding performance goals. This team will work closely with stakeholders across the organization working to drive provider performance projects that promote Provider durability.
What you'll do

• Proactively monitor provider account performance markers such as average claims per month, % to session goals, clinical outcomes, and other key indicators to ensure booking performance and quality
• Identify gaps in performance, which could include lower than expected average claims per month, indications of churn, % to session goals, clinical outcomes, and create projects to address, and collaborate with the Provider, or internal teams to execute and resolve the private practice issues.
• Consult with Providers and internal teams to learn/understand/master all optimization levers and when to pull them
• Drive revenue by consulting with Providers on market specific / Payor best practices
• Understand, improve and challenge current processes to continuously create a better SonderMind, Provider, and Client experience
• Collaborate with team leadership to build and alter processes that drive improved quality and quality of coaching interactions
• Provide analysis and insights to internal teams to drive further adoption and stronger partnership

What you'll bring with you
Required Experience

• 2+ years in a SaaS Account Management
• Competitive and results-driven individual with a proven history of utilizing and analyzing data to achieve the best results by continuous training, quality assurance, and KPI monitoring
• Self-starter: Takes initiative, and adapts to changing demands.
• Consultative sales approach to identify additional opportunities within current customer base
• Excellent analytical skills and ability to tell a story with data
• Experience with a CRM software (Salesforce preferred)

Preferred Experience

• Experience working for a high growth company
• Healthcare experience

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits
The anticipated salary range for this role is $55,000 - $75,000.00 + expected $30k OTE. This role is eligible to participate in our equity incentive plan. Actual compensation is based commensurate with qualifications and experience.
This role can sit in the following locations: Denver, Colorado
As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind.
Our benefits include:

• • Therapy coverage benefits to enable our employees to get the care they need
  • Medical, Dental, and Vision coverage with plans to meet your needs including HSA and FSA options.
  • 
    A flexible PTO policy, 8 holidays, last week of the year company shutdown
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition )
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.