Sovrn
Sovrn is dedicated to helping content creators do more of what they love and less of what they don't

Account Manager II, DACH at Sovrn (Remote)

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About the Team

The Customer Success Team help’s publishers grow by delivering proactive and dedicated full-stack customer success, support, and analysis across all functions of their business.

About the Job

You’ll manage the satisfaction, success, and growth of Sovrn’s DACH accounts to understand common trends, identify best practices, and find opportunities for growth in specific verticals. You'll be able to analyze these trends and formulate solutions to help them better understand and thrive in the ever-changing landscape of our industry. Partnering with the other Account Managers, and the marketing and design team to create and implement processes that set your accounts up for success, continued opportunity, and a lasting, fruitful relationship with Sovrn. You will be introducing additional products and services that Sovrn offers to your accounts through marketing campaigns, QBRs and video conferences. 

What You’ll Be Doing

  • Actively engage with your accounts to execute, implement, and improve what should feel like a personalized Sovrn experience
  • Regularly track the overall health of your publishers and identify solutions to proactively anticipate customer needs and identify industry trends
  • Identify metrics/KPIs that help your customers understand if they are achieving the long term goals they have set
  • Nurture your relationship with account stakeholders into one of advocacy
  • Manage and facilitate the process as your accounts advance through product implementations
  • Develop and execute a regular cadence for collaborative, productive conversations, providing insights on their performance, health, and growth opportunities

About You

You are a self-starter and able to get the job done without micro-management. You must be comfortable with volatility and change as this is a complex, fast-paced, and ever-changing industry, and should be  comfortable working in a highly collaborative team environment. 

A successful candidate will have:

  • Experience in programmatic advertising on the supply or demand side
  • Account management experience
  • Fluent in German and English
  • Strong verbal and written communication and presentation skills
  • Ability to organize, multi-task, and prioritize effectively in a fast-paced environment
  • Ability to read, organize, and analyze large data sets in order to identify trends and develop actionable recommendations
  • A passion for problem solving and turning challenges into opportunities for business growth
  • See obstacles as opportunities
  • Be curious and a natural problem-solver
  • Strongly value learning

Bonus Points

  • Cross product selling and up-selling experience 
  • Affiliate program knowledge 
  • Strong proficiency in office productivity tools (Gmail, Google Apps, Jira, Confluence, SalesForce, Customer Success tools/solutions
  • Familiarity in Microsoft Excel and Google Sheets (Vlookups, Formulas Pivot Tables, etc)

Position Reports to: Director, Accounts Team 

Location: Germany (Remote)

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of accountability impact, and the ability to thrive in a fluid and collaborative environment. We expect you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for.

About Sovrn

Publishers create the content the world depends on for education, entertainment, and commerce. Sovrn provides products and services to tens of thousands of online publishers to help them grow, operate their business, understand their readership, and manage consumer data. Sovrn is headquartered in Boulder, Colorado with offices in San Francisco, New York, and London. 

With 10,000 customers deploying one or more products across 30,000 websites, Sovrn reaches 200M consumers across more than 3.5B pageviews everyday. Sovrn has been a leader in online publisher technology since its founding, and has been recognized by IAB, JICWEBS, and TAG for its role in combating advertising fraud and promoting pro-transparency initiatives. Sovrn is dedicated to helping content creators do more of what they love, and less of what they don’t.

Sovrn Core Values: Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking

Equal Opportunity Employer 

Sovrn is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

Recruitment Agencies

Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.

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Where we are

We are in a brand new building, close to breweries, restaurants and coffee shops. Easy to get to, plenty of parking and the bus stops right out front.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
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What are Sovrn Perks + Benefits

Sovrn Benefits Overview

We have a choice of health and wellness plans that meet your needs, including medical, dental and vision. Take advantage of a flexible vacation policy, flexible working hours and paid parental leave. Enjoy catered lunch every other week, along with breakfast to start your Friday mornings. Be part of a passionate and high growth culture, work with great people and make an impact on Sovrn's future and direction. Did we mention Raccoon shirt Friday's?

Culture
Volunteer in local community
Sovrn participates in local volunteer activities such as Meals on Wheels, OutBoulder, Community Gardens, I Have a Dream Boulder.
Partners with Nonprofits
Sovrn partners with non profits such as Out Boulder, Community Gardens, I Have a Dream Boulder, Meals on Wheels.
Friends outside of work
Eat lunch together
Intracompany committees
Sovrn has Diversity Equity and Inclusions committee, events committee, well being committee and a world class customer services committee that are cross functional throughout the business.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Sovrn has a diversity in the management, director and leadership positions but we can always get better! We have a DEI Recruiting and Talent committee that focuses on ways to grow.
Unconscious bias training
Sovrn partners with Strata to offer unconscious bias training along with psychological safety, along with teaching this in our interview training.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have a diverse DEI Counsel and 4 DEI Subcommittees to focus on resources for our teams.
Hiring Practices that Promote Diversity
Sovrn has done a great job focusing on best practices when it comes to promoting diversity. To initial kickoff with managers /teams, having a recruiter that thinks diversity first.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Sovrn team fitness initiative include sponsoring employees in the Boulder Boulder, In House Yoga, cycling at lunch, rock climbing or playing basketball.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Sovrn's 401K retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Sovrn. provides employees with a 401(k) matching plan.We match 50% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Sovrn offers stock options for all new hires, including a vesting over a 4 year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Culture of Learning and Career Advancement. Awesome people!

An Insider's view of Sovrn

How would you describe the company’s work-life balance?

Our Reliability Team works incredibly hard, however….personal life comes first. One of the reasons is that we have incredible managers that realize that we are humans. We work hard but when we are off, we are off!

Laura

Sr. Site Reliablity Engineer

What does your typical day look like?

No two days look the same, but I mean that in a good way! At Sovrn, people are given the ability to step outside the confines of their job description and engage cross-departmentally. Sovrn is a great place to work for people who love to learn and challenge themselves.

Hanna

Sr. Director, Marketing

How does the company support your career growth?

I always wanted to move into management one day. When the opportunity presented itself earlier than I was ready for, the leadership supported me to ensure that we were successful. I can't imagine having grown without them.

Stacey

Manager, Software Engineering

How do your team's ideas influence the company's direction?

Great ideas can come from everybody with the right support and space. To this end, we hold an Innovation Week quarterly for all engineers. We aren't afraid of trying new tech, as long as it delivers customer value. We encourage creativity with a collaborative environment, POCs during planning phases, and aggressively maintaining tech debt.

Jesse

CTO

What are some things you learned at the company?

Our onboarding is phenomenal for new employees, helping educate new hires about the entire adtech industry in addition to the specifics of their role, illuminating their place within the larger ecosystem. The office has a fun, collaborative atmosphere that encourages a strong balance between work and health.

Cody

Team Lead, Quality

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