Account Management Sales Team Manager - SMB Value Added Sales Team - Denver Office
Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
We are looking for a Manager to oversee our VAST (Valued Added Sales Team also known as Account Management team) in the Small Medium Business vertical to join our Denver, CO team (located in the Denver Tech Center)!
Please be advised that this is not a remote opportunity and requires that once our offices reopen that you report into the Denver Tech Center office on a daily basis.
In this role, you will be managing a team of 10-12 Account Managers; this position involves working with small business customers (employee count of 11 to 250) to provide them the right Zoom services that meet their video and online meeting needs.
Responsibilities:
- Meet or exceed sales and product objectives
- Lead a team of account managers to develop and maintain business within existing accounts (install base)
- Manage complex sales situations and sales campaigns
- Help team identify upsell opportunities within their accounts and additional areas where Zoom can positively impact their business
- Assist on client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
- Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
- Work closely with parallel teams to streamline processes and improve workflow
- Deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions, while creating satisfied customers
- Help resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
- Keep informed of product line, competition and industry trends that may impact client business activities
Requirements:
- 3-5 years of Inside Sales Team Management Experience
- 3-5 years of Account Executive experience in a Technology company
- Direct SaaS/ Cloud selling experience SaaS video or web conferencing solutions selling experience preferred
- Presence and proficiency in social media such as LinkedIn preferred
- Strong collaboration and relational skills
- Business forecasting, pipeline development and management skills are required
- A proven track record of closed sales, client satisfaction, & team work
- Must have strong verbal skills with consultative professional business acumen
- Must be detail oriented, organized, ethical, responsible, & self-motivated
- Salesforce CRM experience preferred
- Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
- BA/ BS or equivalent experience