Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and academic providers helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures.

To meet the diverse needs of our students and their career goals, Guild partners with academic providers and offers many types of academic programs - from trades programs to college prep classes to bachelor’s degrees. The Academic Account Manager will focus on one or multiple academic partnerships as the partnership lead. You’ll work closely to manage the partnership externally, manage the daily internal operations of the academic program or programs, and manage to strong outcomes for students. The Account Manager is fluent in every aspect of their program portfolio’s health: output, outcomes, trends, relationships, business and strategic position.

A day in our open, collaborative workspace will look a little like this:

• Managing the external partnership or “account” in one or more of these academic verticals: (such as University Bachelors or Masters programs, High School Completion, Skilled Trades, Language courses, or College Preparatory Programs)
• Leads weekly check-in calls with the academic partner
• Creates process of shared learnings with external partner, providing space to both provide and receive feedback
• Managing the day-to-day operations
• Examines reports in Salesforce or Looker to manage student progress
• Works collaboratively with student coaches to support students
• Leads operational processes during enrollment, add drop and completion periods
• Managing to strong outcomes
• Monitors key success metrics like yield, retention, completion and NPS
• Utilizes qualitative and quantitative data to identify opportunities to grow, change or develop the program
• Spurs to action relevant cross-functional teams based on identified gaps or improvements needs, ensuring the work is completed on time and to expectation

In this role, you’ll grow and expand your expertise by:

• Improving performance of your account(s):
• Examines trends across the student funnel, identifying potential roadblocks and positive changes
• Runs regular retrospectives around enrollment and student success; implementing learnings into next cycle
• Creates consistent communication strategy to both partners and internal stakeholders, sharing priorities, outcomes and learnings
• Improving processes of your account(s):
• Meets with key stakeholders internally to understand areas of strength and pain points
• Spearheads conversations around needed data or operational improvements, achieving buy-in need to deliver cross-functional asks
• Re-evaluates contract, data integrations and billing processes as needed

You’ll know if you’re successful by:

• Managing towards strong student outcomes and academic partner satisfaction
• See improvement in student enrollment, retention, and completion rates overtime as a result of your insights and cross-functional iterations
• Receiving feedback through our learning-focused twice annual Structured Growth Conversations

You’ll join a team:

• Of experts with experience in government, higher education, and private sector partnerships
• Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
• Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll add to Guild - as an individual and part of the broader team:

• Passion for higher education and our mission
• Previous experience as an account or program manager in a related field, with strong partnership management
• Ability to successfully manage multiple complex, cross-functional projects at the same time
• Experience using analytical approaches to develop, measure and evolve processes
• Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
• Evidence of your intellectual curiosity in the space - do you blog, tweet, speak or read everything that’s out there - tell us more!
• Previous experience in a high growth tech startup
• A drive to work hard and a plan for how you can refresh and recharge while working in a startup
• Something else? Wonderful, we’re curious to learn more about you!