Risk Payments Operations Lead

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As Risk Withdrawals Operations Lead, you'll guide a team in handling complex investigations into customer issues, fraud, and suspicious activities. You'll analyze fraud trends and collaborate with various teams to enhance fraud prevention processes to safeguard our core verticals, driving impactful change across our global business and creating world-class experiences for our customers.
What you'll do as a Risk Operations Lead

• Develop team members through regular feedback, check-ins, and ongoing mentorship.
• Analyze fraud trends and recommend improvements to fraud prevention processes, including new fraud alerts and controls.
• Utilize internal and external tools to analyze withdrawal data and detect suspicious activity.
• Collaborate with our Risk Operations and Customer Experience teams to obtain player documents and resolve restrictions.
• Innovate new fraud detection methods and work with our Product and Engineering teams to implement them.
• Ensure compliance with anti-money laundering regulations, including Know Your Customer and gaming requirements.

What you'll bring

• At least 3 years of experience in fraud or risk operations, with at least 1 year in a leadership role.
• Proficiency in SQL (basic required, intermediate preferred) and competence in Zendesk and Microsoft Office, with strong Excel skills.
• Self-motivated, organized, and analytical, with a keen ability to investigate potentially fraudulent customer behavior using data points.
• A Bachelor's degree in Criminal Justice or Sociology is a plus.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 68,800.00 USD - 86,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.