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Rapid Prototyping Technical Support Specialist

| Greater Denver Area


Rapid Prototyping Technical Support Specialist

Job Description:

In the role of Rapid Prototyping Technical Support Specialist, you will collaborate with internal sales partners, contract manufacturers, and Arrow clients.  It will require focus on providing an elegant client experience in delivering best-in-class rapid prototyping and on-demand manufacturing solutions for electronic & electromechanical assemblies.  This exciting role, as part of Arrow Global Manufacturing Services, directly supports Arrow’s unique full-service product life cycle strategy as well as our partnership with international crowdfunding leader Indiegogo.

Key Responsibilities

  • Provide excellent customer experience for outsourced manufacturing of PCB, PCB Assembly, sub and top-level assembly.
  • Clearly understand client needs and provide manufacturing solution suggestions.
  • Revenue growth via blend of support for current clients and onboarding of new accounts
  • Support new projects by communicating and tracking milestones to our clients and by identifying and initiating appropriate actions to remove potential barriers to success.
  • Manage Engineering Change Orders and Document Control as needed; taking effective action to prevent errors and minimize production interruptions; will participate in process establishment and improvement.
  • Coordinate quote/proposal activities (internal & external) with client, manufacturing partners, sales teams – quote timeliness and accuracy is paramount.
  • Work to established metrics (revenue, cost, design win activity, etc.) and make improvement suggestions to processes and measurements.

Minimum Qualifications

  • Experience in a customer facing technical role with a passion for providing best-in-class customer experience
  • Ability to read/interpret technical files, drawings, Quality Management Systems (QMS)
  • Familiarity with ERP and CRM
  • Bachelor's degree in Industrial, Mechanical or Electrical Engineering, Operations or Program Management, other relevant fields, OR 5 years practical experience
  • 2 years of industry experience in one or more of the following fields: New Product Introduction (NPI), technology supply chain, manufacturing processes
  • Ability to travel 5% of time

Preferred Qualifications

  • Familiarity with PCB, PCB assembly, sub and/or top-level assembly; gerber files, CAD, schematics, DFM/A
  • Electronic Manufacturing Services (EMS) experience
  • Comfortable in fast paced and dynamic work environment

What We Offer at Arrow:

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Paid Time Off
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Growth Opportunities
  • Short-Term/Long-Term Disability Insurance
  • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
  • On-site Café with Catering Option for Busy Lifestyles
  • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
  • Covered Bike Racks
  • And more!


Denver (Panorama)

Time Type:

Full time

Job Category:

Customer Facing/Supplier Facing

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
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    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • SitecoreCMS
    • SalesforceCRM
    • Movable InkEmail
    • Oracle EloquaLead Gen


Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!


Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.


Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.


Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.


Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.


Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks