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Quality Engineer I

| Greater Denver Area

Position:

Quality Engineer I

Job Description:

The core purpose of this role is to provide support to North American customers through the Integrated Supply Chain organization, working to resolve key issues through a process-focused holistic corrective and preventive action approach.  The Quality Engineer (QE) role is very dynamic and cross-functional while requiring knowledge, skills and abilities that span multiple disciplines such as engineering, customer support, project management, quality management, auditing, downstream partner management, and relationship management.  The individual will also organize, lead, and orchestrate cross-functional process improvement initiatives to improve process performance and end to end order quality, enabling customer experience.

Principal Accountabilities:

  • Implement and sustain Arrow’s quality initiatives, program elements, and optimal compliance levels as designed by Enterprise Quality to conform with industry and accredited standards. 
  • Manage the quality assurance department activities within the site. Maintain and continually improve the quality system, using data to define opportunities for improvement. Drive process improvements.  Conduct internal audits. Maintain ISO 9001, ISO 14001, OHSAS 18001, R2, and e-Stewards certifications.  Serve as Management Representative during certification audits.
  • Drive compliance to Perfect Order metrics, monitoring operational performance. Interface with Operations and Client Experience regarding trended quality issues and facilitate prompt resolution.
  • Mentor applicable workers on Quality- related areas, such as 8D Problem Solving, Lean, Statistical Process Control, effective Change Management practices, etc.
  • Monitor and audit operational activity to improve the quality system.
  • Works cross-functionally to identify and resolve quality issues found with Operations by facilitating corrective action management and monitoring verification of effectiveness activities performed.
  • Lead, plan, perform and implement process improvement initiatives. 
  • Stakeholder management – lead stakeholder management sessions and keep various management abreast of potential issues by maintaining open lines of communication
  • Facilitate the escalation of Field Quality Report (FQR), customer complaints system.
  • 10% Travel

Background/Expectations:

This role is both high impact and high output with high visibility that requires a calm-assertive demeanor and capability to manage multiple ever-changing priorities. 

Within this role, the following competencies are regularly required for success: accountability, trust, integrity, dedication to excellence, and a commitment to people, teamwork & customer experience.

Must be able to:

  • Select, apply and interpret basic quality tools (Corrective Actions, Internal Audit, Product Inspection, PDCA (plan-do-check-act), 8D Methodology, etc.)
  • Select and interpret project management tools (Process flow mapping, FMEA (failure, mode, effect, analysis), CPM (critical path method), Event Chain Management, PRINCE2, PRiSM, etc.)
  • Understand the underlying principles and terminology associated with lean processes (minimizing steps/touches, maintaining/improving quality, reducing cost, etc.)
  • Understand how benchmarking supports best practices
  • Understand the need for documentation control, its basic terms and hierarchy
  • Identify the basic types of training tools and methods used to verify its effectiveness

Experience / Education:

  • 4-year degree and 2–4 years of related experience preferred
  • 4-5 years’ experience investigating customer issues
  • Strong track record of cultivating external and internal relationships through engaging with internal customers and working cross-functionally to resolve quality issues
  • 5-6 years relative work experience highly preferred in one or a combination of the below fields:
    • Quality Management & Risk Management programs/systems;
    • Working knowledge of ISO 9001, ISO 14001, OHSAS 18001, R2, e-Stewards preferred
    • Green and/or Black Belt project experience in former roles, or Certified to Green/Black Belt Six Sigma principals
    • PMP Certified

Location:

Columbus (Value Recovery)

Time Type:

Full time

Job Category:

Non-Customer Facing/Supplier Facing

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Location

Our offices are approximately 15 miles south of Downtown Denver. Employees enjoy the easy access to the light rail station and I-25.

An Insider's view of Arrow Electronics, Inc.

What's something quirky about your company?

As a tech company, we showcase the use of tech all throughout our building. We hang art over the building made of various consumer electronics and we even have access to an Electronics Testing lab. My R&D team also loves to make fun code names for our projects, we recently launched Project Deathstar (announced as ArrowPlus powered by Freelancer)!

Stephen

Manager, Product Management and Engineering

What projects are you most excited about?

There is a big drive at Arrow to support tech entrepreneurs, so part of my job involves collaborating and working with local startups - you’d be amazed to see the new ideas coming out of Denver! I get to work closely with local incubators and accelerators, and also plan events and sessions for big events like Denver Start Up week.

Lia

Marketing Specialist

How has your career grown since starting at the company?

I first began my career at Arrow six years ago as a summer intern on the Customer Support team. The career growth I have achieved since has led me to my current role as Delivery Manager of Arrow.com. Through mentorship programs and working with a team that values trust while promoting curiosity, the experiencing has been nothing short of rewarding.

Kristen

Delivery Manager

How do your team's ideas influence the company's direction?

In today’s fast moving world my team is continually collaborating with the business to evolve our digital channels. Combining competitor insight, industry best practices and innovative capabilities we can react quickly to changing needs, design robust solutions, as well as developing innovations for future growth.

Michelle

Director, Technology & Planning

What’s the vibe like in the office?

Our office promotes an open and active vibe that inspires collaboration with your fellow coworkers. The overall environment supports our focus on driving innovation forward.

Taylor

Asset Specialist

What are Arrow Electronics, Inc. Perks + Benefits

Arrow Electronics, Inc. Benefits Overview

•Medical, Dental, Vision Insurance
•401k, With Matching Contributions
•Competitive Paid Time Off
•Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
•Short-Term/Long-Term Disability Insurance
•Parental Leave Options
•Employee Discount on Annual RTD Pass
•Wide Variety of Growth Opportunities
•Casual Work Environment

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks