Principle duties and responsibilities:

·         Creates and implements utilization campaign plans to increase customer participation and utilization for the ePay product.

·         Works directly with customers to develop customer-centric campaigns encouraging prospect and existing customer participation in the ePay network.

·         Develops emails and outreach campaigns highlighting GHX procure to pay solutions, best practices, key differentiators, and demonstrated value.

·         Assists in the development of outreach materials to assist customers in direct outreach to targeted participants.  In some cases, performs outreach on behalf of customers to drive engagement and utilization.

·         Collaborates with internal business partners to create a proven Utilization campaign model for the ePay platform, utilizing SalesForce.com and other related data warehousing methods

·         Drives Utilization growth process/methodology improvements.

·         Partners with Service Delivery, Customer Support, Customer Success Managers and Product Management to drive overall customer satisfaction

·         Identifies and encourages reference opportunities within customer base through routine interactions with customers and partners

·         Builds and cultivates relationships by initiating and conducting follow-up communications to build customer and prospect engagement while driving increased utilization.

·         Achieves quarterly and annual utilization campaign goals.

·         Reviews and reconciles data and reports to maintain accurate dashboards and analysis.

·         Prioritizes and allocates resources appropriately.

Required Skills:

·         Excellent interpersonal and presentation skills (remote and in person) with demonstrated success in building and sustaining internal and external relationships

·         Excellent verbal and written communication

·         Knowledge of basic AP/AR process and terms

·         Experienced at leveraging social media including Twitter, LinkedIn, Sales Navigator, and eMail campaign solutions

·         Able to work effectively with cross functional teams and personnel at varying levels within GHX and customer/partner organizations

·         Experience reviewing and analyzing client data to determine strategies for utilization growth.

·         Exceptional organizational and project management skills, experience managing complex timelines and processes a plus.

·         Strong professional ethics and integrity.

·         Strong planning, financial and analytical skills, with proven ability to apply these skills with deft business acumen to complex situations with competing priorities.

·         Self-motivation, high attention to detail and strong analytical skills.

Required Qualifications:

·         Bachelor’s degree required. 

·         2+ years’ experience in Financial Services, Payments, FinTech or related discipline

·         2+ years’ experience in healthcare Finance or Supply Chain.

·         Experience in an analytical role with payments or financial services – SaaS industry experience preferred.

·         Excellent PC skills (Word, Excel, Visio, PowerPoint), preferably with working knowledge of a database.

·         Willingness to travel up to 10%

Disclaimer

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.