US Contractor - Implementation Consultant

| Remote

Description

 

The Implementation Consultant Contractor will be responsible for managing assigned deliverables as part of implementation projects. Will work to ensure a high quality of service is delivered to GHX customers through all assigned projects. Will be responsible for overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels, as well as execution on key activities with specific focus on client utilization and satisfaction. Will work cross-functionally in a matrix role, and focus on achieving required service levels, meeting project timelines and addressing services and client issues as required.

Principal duties and responsibilities:

  • Provides exceptional service to assigned accounts.
  • Co-Lead implementation projects in accordance with the scope of work sold to the customer.
  • Provides train-the-trainer customer education, as needed.
  • Assists customers with the deployment of GHX functionality.
  • Ensures customers receive value and achieves high degrees of utilization from GHX products and services.
  • Maintains and communicates project status, to include identifying risks and mitigation strategies.
  • Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met.
  • Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.
  • Participates with the development and maintenance of best practice implementation methodologies.

Required Skills:

  • Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects. 
  • Exceptional client management, project management and interaction skills. 
  • Self-motivation and a strong work ethic are essential to success. 
  • Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships.

Required Qualifications:

  • Bachelor’s degree in a related field, or combination of education and equivalent work experience.
  • Proven history of success in an implementation or project management role, preferably in a healthcare IT environment.
  • Basic understanding of health care supply chain and procurement.
  • Ability to configure applications, with knowledge of front-end business process applications.
  • Competency to perform application training sessions to customer project teams, lead process and application training sessions.
  • Strong ability to manage, import and export data in Excel.
  • Strong knowledge of project management methodologies (Waterfall, Agile, Scrum).
  • Ability to excel in a high-energy, collaborative team environment.
  • Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.
  • Ability to manage multiple priorities.
  • Dedication to customer service, with strong client management skills.
  • Ability to work with cross-functional teams and personnel at varying levels of the company and customer organizations.
  • Exceptional people and change management skills.
  • Proficiency in Microsoft Office applications (Word, PowerPoint, Outlook and Excel)
  • Ability to work with limited supervision.

 

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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