About the job

Who We Are

OrthoFi is an innovative, tech-enabled solution that helps orthodontists start more patients and give them more time to provide great quality care. Our combination cutting-edge Customer Relationship Management and robust Revenue Cycle Management system helps practices grow by over 10% year over year and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. In less than 7 years, OrthoFi has partnered with over 600 practice locations throughout the US and has helped over 500,000 patients find quality, affordable orthodontic care. OrthoFi is headquartered in Denver, Colorado. 

In December 2020, OrthoFi announced its partnership with Chattanooga based company, OrthoBanc. OrthoBanc has been a preferred patient payment management solution for orthodontic and dental practices. Together, our award-winning technologies and experienced teams will deliver a portfolio of industry-leading patient acquisition software solutions and revenue cycle management services. Combining the strengths of the two companies sets the stage for an evolution of orthodontic practice development with a spectrum of solutions to fit every orthodontic practice.

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people’s lives and help to create more smiles every day.

We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver’s fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!

The Opportunity

The Training & Implementation Specialist will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. Typical implementations include several weeks of remote system training and setup from our office in Downtown Denver and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys.

What You Will Bring

• Bachelor’s degree required or equivalent work experience  
• 2-4 years of client-facing training experience in software/service/processes strongly desired
• Experience with instructional design
• Experience with remote end-user training is preferred
• Excellent communication skills to effectively interact in person, by phone or email is required
• Excellent presentation skills, professionalism, and poise is a must
• Excellent work planning and analytical skills is a must
• A demonstrated ability to work successfully as part of a team and assist others is mandatory 
• Willingness to travel ~30-50% of the time
• Aptitude for building quick rapport and trust among others quickly
• A strong desire to work in a challenging, fast-paced environment is a must

Perks

• Great Work-life Balance 
• Open and autonomous culture where your ideas are heard
• Flexible Time Off
• Healthcare coverage, including 100% employer paid plans
• Employer HSA contribution 
• 401(K) Matching
• Paid Parental Leave 
• Open and honest leadership
• Peer-to-peer recognition program
• Casual dress code
• Brand new office 
• Work from home and remote capabilities 

Your Next Move

Now that you know more about us and are truly excited about working for an amazing company, tell us how you can make an impact at OrthoFi.