As a Traffic Quality Specialist you will be responsible for the quality of the domains joining the Sovrn network. This role requires daily vetting of sites seeking access to the Sovrn network being onboarded via the sales team or via our self-service sign up offering. This individual will be responsible for upholding Sovrn’s strict standards that have earned us best in class in our industry with respect to inventory quality.

In addition to site vetting this individual will be exposed to all aspects of the Exchange Operations team and will be asked to assist with the following responsibilities.

• Primarily responsible for approving and denying domains seeking access into the Sovrn network
• Ongoing policy enforcement and review
• Working closely with the publisher recruitment team when violations arise
• Conflict resolution
• Assisting with formal and scheduled formal monthly audits
• Assisting with annual audit performed by independent third party
• TAG Certifications for Anti, Fraud, Piracy, Malware
• Partake in industry working groups put on by the IAB and TAG
• Ad Quality - Identifying and removing non compliant ads from the Sovrn Exchange
• Exchange/Revenue Performance Monitoring and resolution
• Contribute to rotating schedule of weekend operational support
• Assisting with Commerce new publisher classification reviews for promotional method and industry type
• Assisting with Adding merchant sensitivity filters for Sovrn Commerce merchants
• Evaluating incoming Sovrn Commerce misleading/out-of-date content compliance alerts for validity, responding to the alerting party, making publisher outreach, and documenting investigations in compliance logs
• Assisting with adult content and objectionable content audits for Sovrn Commerce
• Assisting with prohibited platform audits for Sovrn Commerce

Requirements:

Must have

• Bachelor’s Degree
• Attention to detail

Nice to have Technical Skills

• Experience with DFP
• Experience using client side (browser) debug tools such as firebug or developer tools
• Experience in a customer service or customer support environment
• High proficiency in Microsoft Excel (Vlookups, Formulas, pivot tables, etc)
• Any SQL exposure a plus
• Understand and navigate reporting tools such as Tableau and Grafana
• Basic foundation in html, css, javascript is a plus
• Internet savvy and strong proficiency in office productivity tools (Gmail, Google Apps, Salesforce CRM, Dropbox, Zendesk, Looker)

Soft skills

• The ability to write succinct, crisp emails
• Quickly establish trust and rapport with key stakeholders
• Provides strong problem solving skills by looking at situations from all perspectives
• Flexibility in approach and willingness to adapt when necessary
• Ability to prioritize and strategically work through tasks with appropriate and dedicated urgency
• Organized with ability to work on multiple projects effectively
• Ability to work in a fast paced, dynamic environment
• Ability to read, organize, and analyze data sets and provide recommendations to provide the best solution for our publishers

Position Reports to: VP, Exchange Operations

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

Help content creators do more of what they want to do – and less of what they don’t