OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 29 million diners per month via online reservations across more than 51,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other useful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to run their reservation book, streamline their operations, and improve their service levels. Since its inception in 1998, OpenTable has seated over 2 billion diners around the world. OpenTable is headquartered in San Francisco and has bookable restaurants in more than 20 countries, including Australia, Canada, Germany, Ireland, Japan, Mexico, the Netherlands, United Kingdom and the United States.Restaurants are available for reservations in Dutch, English, French, German, Japanese, and Spanish languages.

 Primarily responsible for the successful onboarding of our restaurant partners the OBS team configures our POS, Guest Center, Connect and other applications for restaurant use, customizes the software for each restaurant using a consultative approach, and delivers training to key staff. We are responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. All of this will be done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

Key Responsibilities and Duties:

• Enthusiastically contact our restaurants and guide them through the POS integration process
• Work with our restaurant partners to configure the OpenTable system to their needs
• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
• Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
• Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
• Work with internal partners to help develop and refine the On-Boarding program
• Effectively handle a queue of restaurants to reduce time-to-onboarding
• Communicate status of tasks and the backlog to peers and a broader community

Experience and skills desired:

• 1+ years experience, preferably in a support, implementation or hospitality role
• Experience training non-technical customers on the use of software
• Understanding of restaurant operations a must with direct restaurant experience helpful
• Ability to make sound decisions based on key facts in potentially ambiguous situations
• Proven ability to drive projects through to completion
• Ambitious to get things done with minimal supervision
• Good phone and tele-presence required for effective training and implementation
• College degree preferred
• Excellent organization, documentation and time management skills

What’s Next?

This is a temporary, non-exempt position, based in our office in Denver.

We are proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.

If you're passionate about joining the OpenTable team and believe this is the role for you, please apply via our website at www.OpenTable.com/careers!

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of meta search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel!

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