Technology Advocate (Developer Relations) for Collaborative Incident Management (DevOps, VictorOps)

| Greater Boulder Area

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

You will be Splunk's Technology Advocate for Collaborative Incident Management (DevOps), provide expertise, advice, and ‘evangelism’ (advocacy) for the ‘DevOps community’ (including Practitioners in Dev, Ops, DevOps, Agile, SRE, WebOps, CI/CD, Observability, Engineering, Cloud Native, AIOps, etc.), focused primarily on Splunk’s VictorOps solution, but also on broader industry topics. Through your thought leadership in DevOps in general, and collaborative incident management in particular, you will help to strengthen our presence in this community by helping developers and operations engineers every day.

Be part of the global IT Markets Technology Advocacy team, reporting directly to the Chief Technology Advocate for IT Markets, working closely with Field Marketing, Global Events, Field Sales, AR/PR, and other teams and Splunk and VictorOps. You have a strong hands-on product and practitioner background, and will be developing your capabilities to be a strategic leader with vision and community influencer in your own right.

Responsibilities:

Your main goal will be to educate and activate buyers and influencers in DevOps through positive engagements with the practitioner community, its key leaders with vision (Bloggers, Analysts, Press), and with existing Splunk and VictorOps customers.

Your strategic priorities will include:

  • You will be engaging, educating, and activating DevOps communities and influencers through thought-leading conversations and events
  • You will also be directly supporting field sales with strategic prospects and customers to help open, progress, and close DevOps opportunities
  • You will be assisting product teams in delivering compelling new DevOps-oriented capabilities to help disrupt legacy approaches

Tactically, you will deliver high-impact advocacy by building and/or leveraging your positive public profile in this community, your deep understanding of DevOps technologies and trends, and your shown ability to communicate and drive excitement, especially for VictorOps and other cool and exciting technologies, with key responsibilities that include:

  • Create engaging content – blogs, tutorials, podcasts, videos, presentations, papers, etc.
  • Present technical education sessions at hosted, partner, and community events
  • Participate in and lead practitioner/community meetups, conferences, hackdays, etc.
  • Create and improve VictorOps resources for DevOps practitioners and teams
  • Provide hands-on demos of Splunk and VictorOps at events, customer visits, webinars, etc.
  • Be able to build inspiring use cases with VictorOps APIs/SDKs, code, documentation, integrations, etc.
  • Work on solving customer problems in person and via phone, email, chat, social media, forums, etc.
  • Identify and secure speaking sessions at influential industry and DevOps events
  • Work with partners and customers on joint webinars, whitepapers, case studies, etc.
  • Host and participate in invitation-only events for key influencers and leaders with vision
  • Engage practitioners and influencers through social media and online communities
  • Contribute to sales and customer success at customer meetings, seminars, and workshops
  • Build and maintain formal and informal relationships across the DevOps community

Requirements:

  • You have excellent communication and presentation skills – including written, verbal, and graphical – able to craft a compelling message from scratch, and/or tailor it for any audience
  • At least 5 years of recent hands-on experience in IT Systems Management, IT Operations, Web/Cloud Development, DevOps, Systems Administration, Site Reliability Engineering, or equivalent area
  • Ideally 1-3 years of experience in a software vendor environment preferred, ideally in a technical customer-facing role e.g. pre-sales engineer, product management, product marketing
  • You have in-depth hands-on experience of incident and problem management, performance management, observability, operational intelligence, and/or analytics for IT operations
  • In-depth technical knowledge of cloud-native, agile, DevOps, and other similar ‘modern’ development and operations methodologies, processes, and technologies
  • Have active engagement with the DevOps community through published content, social and/or traditional media, online contributions, in-person meetups, speaking at events, etc.
  • You have experience as a Technology Evangelist (not required), however, having an existing body of public content (blogs, podcasts, papers, presentations, videos, etc.) is mandatory
  • Specific VictorOps experience is highly preferred, but experience with alternative solutions will be considered; specific experience with Splunk is preferred, but not mandatory
  • You are a self starter who enjoys working in a dynamic and collaborative environment, able to set and meet objectives with minimal direct supervision, with the commitment to be awesome every day
  • Open collaborator who enjoys interacting with others at all levels (especially hands-on technology geeks!) in both professional and social settings
  • Ability to travel as needed for the position – position will entail an estimated 50% or more travel, including on some weekends (not too often)
  • Bachelor of Science in Computer Science or related discipline
  • Bachelor of Arts degree coupled with substantial experience in IT Ops/DevOps is also acceptable

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 

Thank you for your interest in Splunk!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages

Location

We're centrally located in downtown Boulder, near local coffee shops, restaurants, and hiking trails.

What are VictorOps Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSA programs provide employees the ability to set aside pre-tax dollars to pay for health care and dependent care costs.
Dental Benefits
Vision Benefits
Health Insurance Benefits
All regular, full-time employees have access to medical, dental and vision insurance plans. We offer a variety of plan options so you can choose the plans that best meet your and your family's needs.
Life Insurance
Life and Accidental Death & Dismemberment coverage is fully sponsored to protect you and your loved ones.
Pet Insurance
We offer a 5% discount on certain insurance plans for your furry loved ones.
Retirement & Stock Options Benefits
401(K)
All regular employees are eligible to participate in our 401(k) plan, currently offered through TransAmerica.
401(K) Matching
Company Equity
Our equity awards give eligible employees the opportunity to own a piece of the company.
Employee Stock Purchase Plan
Our employee stock purchase plan allows you to invest in the company. Eligible employees can purchase stocks at a discounted price using their accumulated payroll.
Performance Bonus
We understand the importance of attracting and retaining the best talent, and therefore offer competitive incentive compensation programs for both our non-sales and sales employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We support you and your loved ones through life's various stages - we offer competitive maternity, paternity and adoption leave programs.
Remote Work Program
Employees are provided with the flexibility and tools needed to be the most effective at getting their jobs done, including remote access, collaboration tools and casual dress.
Vacation & Time Off Benefits
Generous PTO
15 paid vacation days: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Paid Volunteer Time
We value giving back to the communities we live & work in just as much as we value the products we create. We offer three (3) paid volunteer days to all regular employees.
Paid Holidays
16 paid company holidays: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Paid Sick Days
10 days of sick time: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
We offer an array of snacks, drinks, prepared foods & catered meals on certain days of the week.
Some Meals Provided
Parking
Fitness Subsidies
We offer discounted gym memberships across the US.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage our full-time employees to attend job-related courses to build their skills and take charge of their career.
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