Technical Project Manager
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The product implementation team is working cross-functioning between, product, engineer, operation and vendors to ensure zoom phone features get released on time and implemented properly. The Technical Project Manager will be responsible for the overall delivery of Professional Services' solution for Zoom Phone. This includes project managing the release plans and coordinating with product managers, engineers and operations.
What You'll be doing
- Support, coordinate, and execute strategic project work across the Zoom Phone Team
- Manage multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally
- Lead and manage large scale, company-wide projects through planning, development, launch, stabilization, debrief facilitation and close
- Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured
- Investigate ways to improve existing processes and fix pain points through automation, streamlining, and program delivery
- Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business
- Support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPIs
Requirements
- 3 years plus of experience
- Requires a BS degree in CS, MIS or equivalent
- Networking knowledge and good understanding of network requirements for a VoIP deployment
- Experience with agile tools - Jira for task delegation and assignment and tracking completion of items
- Need to be fluent in Mandarin and English
- Flexible and ability to work after hours
- Experience working with Leadership in technical/developer/business communities
- Excellent communication skills
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
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