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Technical Implementation Specialist

| Greater Denver Area

What we do: 

SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to Sambasafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate and has been recognized as a “Best Company” with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!

At Sambasafety, the Professional Services mission is to ensure our customers develop the skills and confidence in their use of our solutions to manage and limit driver risk — ultimately improving driver and community safety.

A combination of I.T. knowledge, attention to detail, and world class customer service is required to guide Sambasafety clients with complex business needs that are transitioning to our technology solutions. If you have previous experience in a similar role with an S.a.a.S. provider this is a great opportunity for you.

What you’ll do: 

  • Implement Sambasafety business solutions to complex clients, following internal guidelines and in conformance with client expectations
  • Work within Sambasafety implementation guidelines and timelines, as defined by statement of work and as indicated by the client
  • Work closely with Client IT teams providing best-fit technical recommendations, expediting their API implementation and development efforts, delivering services and trouble-shooting technical issues
  • Ensure accuracy in all aspects of client setup
  • Foster successful client experience through a well-timed solution delivery, remaining engaged throughout implementation, post-sale to go-live
  • Collaborate with Sambasafety sales consultants, product support specialists and product managers to ensure effective implementation of the EAPI solution
  • Provides company Product Team with feedback leading to enhancement of end-user experience
  • Other duties as assigned

What you’ll need: 

  • Bachelor’s degree required with at least 3 years of professional experience.
  • Understanding of APIs/Web services, XML, JSON, FTP, Single sign on, “social” authentication
  • Strong understanding of the technical nature of the web, including: An awareness of HTML/CSS/JavaScript 
  • The ability to learn and apply complex concepts in new situations
  • Experience with troubleshooting and diagnosing the root cause of software issues
  • Proficiency in common desktop software tools (Word, Excel, PowerPoint, etc.) and experience using a wide variety of web-based applications and services
  • Certificates, cookies, security and privacy concerns
  • Highly organized and detail oriented
  • Perform multiple tasks on stringent timelines is required.
  • Basic project management skills
  • Knowledge of relational database and SQL concepts
  • Understanding of basic networking concepts
  • Ability to work as part of a team to meet client, departmental and Sambasafety objectives
  • Must be comfortable working in a performance-based, structured environment
  • Excellent analytical skills and time management skills
  • Must be able to recognize basic procedural issues as they arise, then escalate appropriately
  • Ability to seek out answers, solutions, and overcome roadblocks resulting in positive outcomes for both the client and the company
  • Excellent verbal and written Communication skills 
  • Working knowledge of SalesForce, JIRA, Desk.com or other customer service ticket software
  • Occasional travel to Sambasafety offices for departmental meetings and training

Benefits and Perks:

  • Unlimited time off (vacation, sick, volunteer = your choice!)
  • Generous insurance policies
  • Tuition reimbursement
  • Money for fitness programs
  • Awesome Culture
  • Kitchen stocked daily with tasty snacks and drinks
  • Free parking
  • 401k
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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

Located at the steps of DTC along the I-25 corridor. Our location has a breathtaking view of the Rockies! Steps from bars, breweries, food, and RTD!

An Insider's view of SambaSafety

What are some social events your company does?

Sambas implemented a culture team with the intention of including all departments and offices in events, volunteer opportunities, philanthropic activities and events for employees to get to know each other during and outside of business hours. This has truly created a fun environment by hosting parties, picnics, ice cream socials, and much more!

Lindsay Davis

Sales Enablement Specialist

What does your typical day look like?

There is a great work/life balance at Samba. Our organization makes an impact to businesses and their employees so we’re usually available, however being in the office 24/7 is not what Samba is about. The high level of trust that we’re all here to work hard and be the best trumps clocking in and working typical 9-5 hours.

Abby Abreu

Senior Account Manager

How has your career grown since starting at the company?

Since starting in marketing 9 months ago, my career at SambaSafety has grown from contributing individually to hiring and managing a soon-to-be staff of 3 with a tremendously increased budget and responsibilities. I couldn’t ask for a better crew of colleagues, and I look forward to continued career growth at SambaSafety for the foreseeable future!

Emilie Bierschenk

Sr. Demand Generation Manager, Marketing

What unique initiatives do you have that encourage innovation?

Samba is full of collaborative, highly engaged, driven people continuously looking to outperform. We harness and direct this energy towards intelligent risk-taking leading to greater innovation. Our program encourages dialogue on the vast amount of ideas surfaced by our teams. Selected ideas are assigned to a team for completion.

Kevin Lawlor

VP of Human Resources

How do you empower your team to be more creative?

The environment we create is one of experimentation, where anyone can bring anything to the table as a solution to accomplish a task to enhance and grow our product. No idea is too mundane or question too simple to be discussed and used to grow our people as well as our product offering.

Tommy Cordova

Software Architect

What are SambaSafety Perks + Benefits

SambaSafety Benefits Overview

SambaSafety offers an amazing culture with a strong career path, an ability to have a deep impact on our success, a competitive salary, and benefits include excellent healthcare options, a health savings account with company contribution, flex spending accounts, 401 (k) with employer match and unlimited paid time off, paid holiday and volunteer days, tuition reimbursement, and products that help keep communities safer.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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