Technical Fulfillment Associate
Location: Broomfield, CO
Revolutionizing business through data science and analytics, Alteryx offers an end-to-end analytics platform which empowers data analysts and scientists alike to break data barriers, deliver insights, and experience the thrill of getting to the answer faster. Organizations all over the world rely on Alteryx daily to deliver actionable insights.
Join our team of passionate and hard-working associates, and help make a difference in people’s lives by creating software that enables business users to solve problems using data that were previously thought to be unsolvable, save them days, weeks and months of mundane data prep and blending, and help them truly love their jobs again.
Overview:
Alteryx, Inc. has an immediate opening for a Technical Fulfillment Associate. This position is responsible for both the initial experience and ongoing interaction with our customer at the most important level - delivery of our product. This includes delivery of exceptional customer service with a focus on customer advocacy to ensure a fantastic user experience. Product delivered range from small orders to complex server & cloud based solutions.
Qualifications:
Must have excellent oral and written communication skills, be highly motivated, organized, efficient, and extremely detail oriented. We’re looking for an outgoing self-starter with a positive attitude who enjoys working with a team in a small business environment..
Responsibilities:
Product delivery:
- Manage the entire order fulfillment process with detail and accuracy, including documenting the process for users
- Prepares domestic and international orders for shipping, ensuring receipt of all relevant documentation and agreements and interacts with Sales and Sales Operations to ensure orders are processed, shipped and delivered
- Responsible for ensuring and tracking customer delivery expectations are met and that the appropriate internal stakeholder is kept up to date
- Create and maintain a published time frame for delivering evaluations to potential clients
- Ensures that remote locations have most current releases of product and data assets
Licensing:
- Provides basic-to-intermediate technical services concerning software licensing and license key management; interacts with Technical Staff for advanced questions as well as training and support of Alteryx partners
- Manages product templates for web and desktop products
- Creates licenses for paid users from Gallery
- Creates and maintains a central repository for internal licenses and notifies company when available
- Keep Salesforce records up to date with client interactions
- Add troubleshooting tips to Community
Requirements:
- Willingness to consult multiple resources to obtain answers
- Ability to work a flexible schedule
- Basic understanding of software licensing models
- Candidates must be proficient in Microsoft Office applications.
- Applicants with previous experience using Salesforce and NetSuite will be highly considered
Alteryx, Inc. is an Equal Employment Opportunity Employer
Alteryx, Inc. is not accepting any unsolicited or third party resumes at this time. Please do not call or inquire.