Student Operations Enablement Lead at Guild Education

| Greater Denver Area
Sorry, this job was removed at 1:48 p.m. (MST) on Thursday, June 18, 2020
Find out who's hiring in Colorado.
See all Project Mgmt jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Guild is hiring a Student Operations Enablement Lead to partner with our Student Operations, Technology, and Product leaders to enhance the efficacy of Student Operations and the success of our students by improving our internal operations through technology, training, and using data to drive and implement strategy

You’ll sit at the intersection of operations, data, technology and internal strategy and you will help inform and drive Guild’s Student Operations towards greater success. Specifically, critically evaluate the team’s current processes and systems, preemptively identify the greatest risks towards long term success at scale, propose potential solutions, drive process improvements, and help solve unique, complex problems. We are looking for someone who wants to roll up their sleeves, own, advocate and deploy processes and tools improvements designed to increase the effectiveness and efficiency of the team, and is interested in documenting and analyzing data and processes to help constantly improve student outcomes. 

As Student Operations Enablement Lead, you will:

  • Work closely with our operations, student marketing, and product leaders to iteratively improve the efficacy of our coaching operations, increase efficiency of our student funnel, and prioritize work in a systematic way
  • Partner with the decision and data science team to proactively identify areas of opportunity, measure the effectiveness of different strategies, and make data informed decisions
  • Build scalable operational tools, products and measurement systems that enhance our coaching teams ability to effectively coach their students
  • Co-design and build infrastructure to enable and measure processes which are broadly adopted and enable us to rapidly learn from and iteratively improve our strategies
  • Partner with the marketing and product teams to ensure we’re leveraging automation and technology to best serve our students

In this role you will report to Dylan Morris and collaborate with other Guild leaders including: Kevin Chan-A-Shing, Terrence Cummings, Mike Cornelius, and Katie Corder-Paul

You are a strong fit for this role if you have:

  • 5+ years of experience in a strategic operations or process management role
  • Exceptional problem solving, analytical, process implementation, project management, and logical reasoning skills
  • Experience working with data visualization tools (e.g., Tableau, Looker) to communicate compelling insights
  • Experience leading highly effective teams
  • Self-starter with a high degree of motivation to learn and go above and beyond
  • Ability to execute quickly with high attention to detail in a fast-paced, dynamic environment
  • Comfort presenting to and interacting with internal senior leaders with the ability to win over strong personalities and reconcile competing points of view through data-driven storytelling
  • Experience working in product development, technical role, and/or large operations teams a plus
  • Experience working for both startups and established organizations a plus
  • Data science or analyst skills (including SQL) a plus

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
    • GraphQLLanguages
    • SalesforceLanguages
    • LambdaLanguages
    • GraphQLLanguages
    • KinesisLanguages
    • API GatewayLanguages
    • AppSyncLanguages
    • S3Languages
    • CodeDeployLanguages
    • TerraformLanguages
    • CloudformationLanguages
    • EMRLanguages
    • RedshiftLanguages
    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • HeapAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
More Jobs at Guild Education44 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Denver
Content
new
Denver
HR
new
Denver
Developer
new
Denver
Operations
new
Denver
Marketing
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Project Mgmt
new
Denver
Operations
new
Denver
Operations
new
Denver
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Sales
new
Denver
Operations
new
Denver
Operations
new
Denver
Sales
new
Denver
Operations
new
Denver
Operations
new
Denver
Finance
new
Denver
Data + Analytics
new
Denver
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Guild Education's full profileSee more Guild Education jobs