Strategy, Planning and Programs Manager
Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
This newly formed role will be a key member of the CFO’s organization, supporting her and her senior team becoming integrated into all aspects of projects, communications, operations, and strategy for Finance, Accounting, Internal Audit, Tax, Workplace and Corp Dev.
The Strategy, Planning and Programs Manager will be involved in global activities including project timelines and staffing recommendations, strategic planning and communications with project sponsors, product owners and Zoom senior management, and quarterly business reviews. This includes the coordination of cross-team initiatives and an effective communications strategy within the team and across Zoom. The ideal candidate will have excellent organizational skills, process design expertise, and a proactive management style. While the expectation is that this individual will roll up their sleeves and do the work to ensure operational excellence, they see themselves as a strategic planner. This individual is able to identify, design, implement, and reinforce the processes and systems that allow the Finance and Workplace team to run smoothly and provide stellar service to our internal and external customers
Lastly, you will act as a trusted advisor to and work closely with the senior management team including key partners in People Experience and Executive Admin.
Responsibilities:
Capabilities Management/Thought Leadership
Display a comprehensive understanding of the Zoom’s overall suite of services, operating platform(s), business strategy, vision and priorities by identifying gaps, driving change, and influencing project related decisions to achieve project goals and delivery of desired results
Conveys a clear understanding of how own activities relate to critical business drivers within each domain of Finance and workplace
Maximize effectiveness by helping balance priorities, selecting the most relevant meetings and advising on how to meaningfully connect with the team.
Facilitate and drive cross-functional relationships (such as Sales, IT, Finance, HR)
Program/Project Management
Oversee various business teams in defining scope, planning, budgeting and controlling all project tasks, resources and deliverables
Ensure that all participants understand the objectives of the project and work together toward a common goal
Full contributor to all leadership discussions and topics, participating in most relevant meetings and offering synthesized business perspectives relevant to influencing key strategic decisions.
Drive high-impact cross-team projects as needed to meet the changing business environment and ensure the team is achieving commitments
Executive Presentations and Communications: Lead the preparation and production of executive presentations, including reviews, all hands meetings, leadership staff meetings, team quarterly business reviews, internal and external speaking engagements, off sites, and events. Drive internal communications strategy including team emails, websites, newsletters and videos.
Manage other plans or initiatives to make Finance and Workplace more efficient, as delegated by the Chief Financial Officer.
Leadership/Culture
Foster a positive environment by modeling cultural expectations and demonstrative value of solution mind-set and “can do” attitude
Drive connection across the team through aligned communications and activities
Requirements:
15+ years related work experience
Demonstrated ability to independently move projects forward by gaining support needed from stakeholders across the company and working in a cross-functional role
Proven track record of collaborating with cross-functional groups (e.g., Finance, Operations, Sales, IT) to set objectives and produce meaningful results
Strong organizational and time management skills; ability to multitask
Able to thrive in a fast-paced environment and successfully manage multiple deadlines
Raises the bar on performance for themselves and team/partners, inspiring others to excellence
Takes ownership and follows through on tasks; drives decisions; results- oriented
Excellent verbal and written communication & presentation skills with all audiences
Demonstrated analytical and data-driven decision-making skills
Creative, innovative thinking, intellectual curiosity
Problem-solving and sound judgment
Strong attention to detail
Additional Skills & Qualifications
Prior experience at fast growing technology company preferred
Exceptional interpersonal and communication skills (verbal and written)
Professionalism, integrity, good judgment and respect for confidentiality
A flexible, can-do attitude that makes you willing (and excited!) to take on new, unfamiliar tasks
Exceptional organizational skills and the ability to multitask with ease; strong project management skills
Ability to read, analyze, interpret, and summarize a wide variety of information
Ability to manage competing demands and deal with non-standard and often unstructured requests, on short notice; overall ability to thrive in a fast-paced environment