Strategic Delivery & Integration Manager, Trust & Safety Security Engineering at Zoom Video Communications

| Greater Denver Area
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Strategic Delivery & Integration Manager , Trust & Safety Security Engineering
REMOTE / PRODUCT SECURITY /FULL-TIME
About the Team
The Trust & Safety Security Engineering Team is looking for a Strategic Delivery & Integration Manager that will have the charter of driving transformational projects and initiatives. We are looking for strong candidates with delivery , integration, and project management experience who can drive major cross-functional initiatives in a dynamic and challenging environment. This is an individual contributor role who can manage day-to-day aspects of a Scrum team, which includes leading Scrum Events (Backlog, Planning, Review, Retrospectives, and Daily Stand-Ups) and be an advocate for autonomous, self-organizing, empowered, and continuously improving teams. You will act as a primary point of contact and escalation point within an assigned function.
Responsibilities
  • Partner with key stakeholders in Information Technology to build a plan and Identify all the key milestones, integrations, and delivery touchpoints.
  • Work with Zoom internal stakeholders, track progress, and drive the delivery of features and processes.
  • Prioritize roadmap and communicate plans with partners and team members.
  • Manage strategic partner integration projects to improve partner onboarding and integrated solutions.
  • Evangelize our product and vision to partners and other engineering teams.
  • Accountable and responsible for managing the complete lifecycle of IT Business Applications from original concept through final delivery.
  • Develop a detailed program/project execution plan and manage all phases of the project including projects financials, progress status tracking and reporting, monitoring scope creep, testing and integration & delivery to production
  • Provide overall project management as per the governance model with standup and weekly Core team.
  • To ensure that internal systems are integrated through a coherent and manageable framework to maximize flexibility and efficiency while minimizing maintenance overheads.
  • Managing issues and risk mitigation plan, change order process, readiness reviews and overall health of the program using best practices and methodologies.
  • Expert in CI/CD and delivery in an agile manner
  • Apply consistency and best practices through project initiation, planning, and delivery phases with a continuous improvement mindset
  • Participate in Architectural review sessions, drive governance across teams, help evolve processes to be more efficient, and influence decisions and directions on strategies.

Qualifications
  • Combined 8+ years delivery & integration and project management experience with at least 3+ years of that dedicated cross-functional experience.
  • Experienced dedicated to managing enterprise-level software application development projects for 1 or more of the following functions: Billing, Sales, Marketing, Channel, Finance, Professional Services.
  • Experience with API, JIRA, Confluence, GSuite, AWS
  • Experience in driving projects, delivery and integrations across platforms such as SFDC Sales Cloud, Oracle Cloud, SFDC CPQ, Zuora, Workday
  • Knowledge of best of breed cloud applications such as SalesForce, Zuora, Workday is preferred and custom Billing and Payment applications is preferred
  • Develop processes and procedures to support Sarbanes Oxley compliance
  • Proven experience in managing multiple large integrations and programs, in enterprise environments delivering business applications for one or more business functions
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
  • Excellent communication skills, problem-solving, conflict / resolution management, active listening, time management, and interpersonal skills
  • Minimum of Bachelor of Science / Engineering / Technology or related
  • Demonstrated consistent ability to lead cross-functional teams and deliver solutions
  • Agile Scrum Master Certified or equivalent experience

Colorado Salary Range or On Target Earnings:
Minimum:
$97,920.00 USD
Maximum :
$181,170.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom's benefits is here . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
Watch

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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