Sr. Program Manager, Support at RingCentral

| Greater Denver Area
Sorry, this job was removed at 12:05 p.m. (MST) on Tuesday, February 25, 2020
Find out who's hiring in Colorado.
See all Project Mgmt jobs in Colorado

Sr. Program Manager, Support
Job Type: Full Time
Location: Denver, CO
Department: 130, Customer Support

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world-class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! 

We're not a phone company; we're a cloud business solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way. 

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks. 

RingCentral is looking for a Sr. Program Manager who will be responsible for helping to build and manage an enablement and logistics model specific to Support functions for some of the company's largest strategic programs and partners. This role reports to the Director of Support Programs. Responsibilities include long term reporting and performance management of Support capabilities for partners, assistance in the development of ongoing enablement needs, and administration of escalation efforts. This is an opportunity to continue the evolution of a new organization and create critical new capabilities within RingCentral Global Services & Support for a recognized leader in global cloud communications.

Responsibilities:

  • Develops and implements long term measurements for partner Support capabilities and performance.
  • Collaborates with peers and leaders within the GSS, GNOC, Product, Marketing, and Operations teams to ensure strategic alignment with the process and system development efforts.
  • Helps administer the partner escalations program for Support overseen by the Director, Support Programs.
  • Works closely with GSS Technical Enablement and Channel Partner teams to ensure the success of ongoing training plans for partner resources.
  • Oversees the development of root cause analysis documentation and drives incremental change within the business from learnings.
  • Works cross-functionally to communicate vision, evolution, project scope, timelines, and dependencies for all program management efforts.

Qualifications:

  • Minimum 5+ years in a professional customer-facing roles such as Support, Network Operations, or Professional Services.
  • Experience with Unified Communications (UCaaS) Contact Center (CCaaS) solutions considered a large advantage.
  • Minimum 5+ years developing relationships with strategic large partners, with a strong focus on problem resolution and the overall Customer Experience.
  • 3-5 years minimum experience within the cloud technology industry, preferably with a telecommunications service provider or SaaS company.
  • Proven track record of implementation of scalable enterprise programs and processes.
  • Self-motivated individual capable of working in a face-paced, dynamic environment.
  • Detail and results-oriented; skilled at both planning and hands-on execution.
  • Must be customer and relationship-focused with strong interpersonal and communication skills.

Now, a little more about us... 

RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.


RingCentral is an EEOC employer.

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
More Jobs at RingCentral48 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Project Mgmt
Sales
Content
Sales
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Operations
new
Denver
Internships
new
Denver
Operations
new
Denver
Sales
new
Denver
HR
new
Denver
Sales
new
Denver
Marketing
new
Denver
Developer
new
Boulder
Design + UX
new
Denver
Operations
new
Denver