Sr Client Services Manager/Implementation Project Manager

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Axxis, a leading provider of cloud-based solutions to address downstream petroleum process automation, is seeking a Client Services Manager / Project Manager to supervise and govern software deployment, upgrade, customization, and integration projects for the growing customer base. This position resides within the Professional Services group and serves as the central point of contact throughout a customer deployment of Axxis products and service offerings.
The Client Services Manager / Project Manager manages all aspects of the software's implementation lifecycle including: solution definition, requirements gathering, detailed design, software development and configuration, testing and deployment. This position requires strong customer facing skills to manage delivery resources and to provide value added consulting services while managing customer engagements.
Duties and Responsibilities
  • Work with customers and partners to develop solutions using Axxis products and services offerings to accomplish their objectives
  • Build well-structured project plans that align with the contracted scope of work
  • Manage project financials using company defined procedures and tools
  • Schedule and facilitate project status meetings
  • Develop and maintain documentation that effectively communicates project status
  • Set and manage client expectations throughout the project
  • Facilitate working sessions and meetings required to drive requirement, communicate status and/or resolve project issues
  • Provide direction to project resources (internal and external), monitor development efforts, assemble key project deliverables, mitigate risk, and drive issue resolution
  • Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectation
  • Motivate and build teams who are dedicated to project delivery
  • Escalates issues when needed for timely resolution
  • Acquire Axxis product knowledge to deliver customer implementations successfully

Required Qualifications
  • Bachelor Degree in Business, Project Management, and/or Information Systems or equivalent experience
  • 10+ years of software implementation experience and/or consulting experience in applying technology to meet customer needs
  • 7+ years of project management experience (externally facing)
  • Hands-on self-starter with a proven track record of success
  • Analytical problem-solving skills (Consulting ability)
  • Ability to manage customer expectations in complex situations as well as align with best practices
  • Full software implementation life cycle or development experience that include COTS or custom developed solutions
  • Strong communication skills; both written and verbal
  • Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks
  • Demonstrated ability to make satisfied customers a priority; polite and courteous to all and able to handle difficult customers with respect
  • Strong collaboration skills and the ability to work effectively with cross functional teams and subject matter experts to take ideas from concept through implementation
  • Ability to travel up to 15%

Desired Qualifications
  • Downstream petroleum industry experience
  • Accounting experience a plus (Accounts Receivable/Accounts Payable, QuickBooks)
  • ERP / back office software knowledge (JDE, SAP, Oracle)
  • IT Network, Windows, MS Suite, SQL
  • Agile Software Development

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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