Solutions Engineer at Zoom Video Communications
Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!
Roles & Responsibilities
The Solution Engineer role at Zoom is an exciting and rewarding position. We are looking for a technical sales professional with knowledge of customer business drivers to adopt our Zoom Phone offering. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.
This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. Must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.
The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)
As a Solution Engineer you will be:
Designing next generation communication solutions for Zoom customers
Conducting demo and proof of concepts for prospective Zoom customers
Solution and architectural design and selling
Building competitive intelligence
Working Across Multiple Boundaries
Driving the Zoom Vision
Strong Business and Technical Acumen and executive presence
SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
Excellent communication and Presentation skills
Create, present and document technical solutions
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
Intermediate level solution sales ability
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution design
Formulate and communicate a technical solution / vision
Understand Zoom partner and ecosystem partners, products and applications
Ability to work independently and show leadership qualities
Be flexible and able to function in a high growth environment
7+ years of technical experience in Collaboration technologies
5+ years in a customer facing technical role required
Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
Zoom Communication platform and end-to-end positioning required
Typically requires BS/BA (EE/CS) or equivalent
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