Services Delivery Manager

| Broomfield

Company Description

Conga’s suite of solutions creates more efficient organizations by simplifying and automating data, documents, contracts and reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems and process pain points that impede the customer lifecycle. Our 8000+ customers are passionate about our platform and support giving us 5 stars on the Salesforce AppExchange.

 

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and lots of additional perks!

Job Description

As a Services Delivery Manager it will be your responsibility to lead the Professional Services Delivery team. The successful candidate will provide subject matter expertise, demo delivery, and technical feasibility of the proposed solution. It is important that you have a customer centric mentality and genuine curiosity for the breadth of the customers’ real business challenges, along with the ability to match our growing solution set to solve them. Conga has grown to 8,000+ customers due to our excellent customer success and it is important that you embody that as you help us grow.

 

Job Responsibilities:

Relationship Management: 

  • Foster relationships with clients and internal stakeholders to grow engagement
  • Comfortable presenting solutions and best practices to client teams

Administrative: 

  • Assign projects – deep understanding of resourcing needs/capacity
  • Conduct 1:1’s with team members
  • Assist with customer escalations
  • Provide Strategic guidance and enforcement of technical standards
  • Provide enforcement of PS Guidelines
  • Assist with project delivery as needed
  • Help customers and prospects find a solution to their business challenges via our growing solution set – including products and services 
  • Design complex technical solutions that are intended to increase adoption 
  • Understand the customer's Salesforce configuration and communicate how to best leverage the Conga products and services with salesforce.com applications and services to address specific business needs 
  • Manage multiple priorities and projects simultaneously
  • Document and communicate technical design with Services Delivery team members
  • Communicate clearly and effectively; both written and verbal 
  • Ability to navigate a fast-paced environment 
  • Work efficiently with an internal team to accelerate project delivery and communicate project status to management

Continuous Improvement:

 

  • Review and analyze business systems and process, work with internal teams to optimize and drive efficiencies

Qualifications

  • Proficient with Salesforce CRM, with multiple Salesforce certifications 
  • Sales or Customer Success experience 
  • Software demonstration experience 
  • Keep abreast of new technologies and Conga products 
  • Bachelor’s degree or greater

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Interlocken Technology Park is a full-service advanced technology business park located in the heart of the high tech Denver-Boulder corridor.
390 Interlocken Crescent, Broomfield, CO 80021

Insider's spotlight

How would you describe the company’s work-life balance?

Conga has a way of bringing fun to the office. As I type, a group of our executive team walked by playing holiday music, pouring mimosas and serving donuts. We enjoy quarterly volunteer opportunities to give back as a team, as well as 24 hrs of paid volunteer hours to give back to the causes close to you.

Sienna

Product Marketing Director

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Manager

Focus on the relationship with your customers. Truly happy, loyal customers mitigate churn and are open to expanding your relationship as you launch new products and services. Having a team in place that understands this concept and then building it into the culture and DNA of the company ensures the company has the foundation for long-term success

Matt

Chief Executive Officer

Perks of working here

401(K) Matching
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Recreational Clubs
Remote Work Program
Stocked Kitchen
Vision
Volunteering Opportunities
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