Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

5 - 10%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Managing the Business Communication Team for Merchant Solutions, Banking Solutions & Capital Market Platform. Specializes in handling and overseeing internal and external communications within the team, ensuring accuracy and timeliness. Their responsibilities typically revolve around developing strategies for better communication process for the Business Platform.

Possess an analytical mind, an ability to communicate complex ideas to senior business leaders, and a desire to make a meaningful impact on a dynamic, high-growth technology company. This position oversees team members globally 24/7.

What you will be doing:

• Manages internal and external communications/escalations on issues.
• In-depth knowledge of best writing and messaging practices for business correspondence, public relations and social media
• Delivers Enterprise Incident Management Communication that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets
• Manages staff to ensure all duties are performed in an accurate and timely manner.
• Develops and implements department policies and procedures.
• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.
• Assists in managing the computing environment to protect the production applications critical to the success of the business.
• Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.
   

What you bring:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• ITIL Certification
• Proficient in ServiceNow, Microsoft knowledge, Technical writing.
• Strong leadership and management skills to guide, coach and mentor the team members.
• Develops and maintains team standards and procedures that support departmental standards and procedures.
  Manages internal and external communications/escalations on issues.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.
   

Added bonus if you have:

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
• Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
• Technical knowledge of information technology networks, systems, peripherals and software applications
• Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations
• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions
   

What we offer you:

• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.