Senior Technical Program Manager, Solutions Engineering at JumpCloud

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All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud® has a global user base of more than 120,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.

About the Team:
JumpCloud is the Directory Platform that consolidates the management of a remote workforce across complex IT environments. Our product team is building a directory that eliminates the mundane tasks from an IT admin’s workflow and allows them to make swift, intelligent decisions to actively manage the proper access to all IT resources—including their device, networks, and applications—with ease and clarity. Our Cloud Directory aims to provide admins a single platform that intelligently orchestrates the entire user lifecycle across an extensive collection of endpoints.

What you’ll be doing:
The Senior Technical Program Manager is responsible for a custom tool developed to assist our customers into adopting our platform. This position is critical for converting sales opportunities into wins.

The Senior Technical Program Manager works with Sales and Marketing to determine the backlog of requests and enhancements and works with the engineering to prioritize, estimate, and deliver a roadmap of capabilities to encourage customer adoption. 

This role is a fully qualified Senior Technical Program Manager who can work independently interfacing with internal and external customers at every level. As a Senior Technical Program Manager and a leader on our product team, this role is squarely focused on sales wins related to customer conversions.

JumpCloud is looking for a Senior Technical Program Manager to be an advocate of our capabilities to help customers migrate seamlessly to our platform. The product manager for the solutions engineering team will partner with Sales, Marketing and our Onboarding teams to analyze, refine and prioritize execution of solutions to help in a seamless transition to JumpCloud. A successful candidate must exhibit an ability to empathize with customers, be motivated by solving issues, and remain positive and productive even when faced with setbacks.

Key Skills:

  • 5+ years of Product Management, Delivery Management or Technical Account Management experience
  • Must be able to interview customers objectively and identify key unmet needs
  • Comfortable handling difficult customer interactions and communicating with professionalism and poise
  • Demonstrated ability to communicate ideas and facilitate consensus in a cross functional and matrixed environment
  • Strong go to market and business analysis skills
  • Cross functional planning, coordination, and delivery of product
  • Strong communication skills, comfortable presenting to senior executives internally and externally

Responsible for:

  • Playing an active role in our product development team, educating internal and external stakeholders on product capabilities for ownership area
  • Maintaining touch points and creating access for our customer facing teams to provide feedback from customers.
  • Rationalizing all customer input into a backlog of features and enhancements. 
  • Driving the feature definition from research through development including all deployment activities
  • Proposing the strategy for product and reporting on the progress internally
  • Working as part of the extended Product Team, including other Product Managers, Product Owners, UX, and Architects in facilitating the processes, practices and principles necessary to delivering outstanding business value and an exceptional customer experience

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $150,000 to $200,000, including base salary and any related bonuses or commissions.

Benefits
Equity: Ownership as the organization succeeds you succeed
401(k) Match: We want you to be able to save and invest in your future
Unlimited PTO: We want you to take a sick day when you’re sick or plan a vacation and enjoy yourself!
Healthcare: Comprehensive medical, dental, and vision insurance, short and long term disability and life insurance
Learning: Learning & Development opportunities to grow your skills and career
Great team: Working with amazing and passionate team members who are committed to our mission!
...And much more!

Where you’ll be working/Location:
JumpCloud is committed to being Remote First. All of our roles are remote. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.

Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time. 

Why JumpCloud?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

#LI-JC1 #LI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Headquarters are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville, CO. We also have an office in downtown Denver, near 16th Street Mall. JumpCloud is a Remote First organization with employees located in 40+ states in the U.S. and 5 countries.

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
JumpCloud hosts company outings Monthly.
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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