Senior Services Implementation Consultant

| Greater Denver Area

As a Senior Services Implementation Consultant at Workiva, you will offer expertise while directly interfacing with customers to listen and gather their requirements for needed services. By partnering closely with customers and internal teams from Sales, Product Development and Customer Success, you will develop innovative solutions within current Workiva products to meet customer needs. You will find success in this role by listening to customer challenges and gathering customer requirements in order to develop consulting services to enable our customers to better leverage current Workiva products.


Our Team:

Our Client Services team specializes in helping companies identify issues, provide process design suggestions, and ultimately, find a better way. Our experience with hundreds of customers using Wdesk has given us unique insight into the core business problems plaguing many professionals. We have worked with teams on a wide variety of processes, from compliance reporting within Dodd-Frank mandates to Sarbanes-Oxley to monthly close and budget planning reports. 


Work You'll Be Doing:

  • Process Discovery & Solutions Development: You will partner onsite with customers to determine their requirements and develop solutions with current Workiva products to meet those needs. You will consult to understand their challenges and requirements. You will also provide project and relationship management to larger customers with broader needs.
  • Demonstrate Innovative Solutions: You will design and create custom solutions for our contracted services customers. 
  • Find New Ways to Delight Our Customers: You will collect feedback and learnings from customer's service engagements to be leveraged in feedback to Scoping, Product Marketing and Product Development.
  • Be the Expert: You will build a strong knowledge of Workiva products through a commitment to ongoing training.


What You'll Need: 

  • 10+ years of relevant consulting experience required
  • Data architecture or systems integration experience, with an emphasis on connecting to and consuming data from customer's ERP or large data systems 
  • Experience building internal and external relationships, partnerships and business development, with a proven ability to influence at all levels and in various departments
  • B.A./B.S. degree required, MBA preferred; 4+ years of additional relevant work experience may be considered in lieu of a bachelor's degree
  • This is a remote position, with 50+% travel


How You'll Grow:

Within your future career at Workiva we will constantly provide opportunities to learn and embrace new challenges. You will have the ability to help sharpen existing skills in addition to practical experience in the global, fast-changing business world. Additional opportunities for personal growth will also include:

  • Development of practice materials and delivery methodologies
  • Serve as a mentor and advisor within other members of the Client Services team
  • Direct interaction with Workiva's partners for their continued learning
  • Drive product innovation with development and R&D
  • Participate in practice development efforts through articles and whitepapers that document success
  • Lead in initiatives to demonstrate, strengthen, and share knowledge that resolve our client's challenges


Where You'll Work:

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.

  • Customer Success: Always delight our customers.
  • Trust: We rely on each other.
  • Integrity: Do the right thing, every time.
  • Collaboration: Share resources and work together.
  • Innovation: Keep creating solutions and finding better ways.
  • Inclusion: Support a diverse community where we all belong.
  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems. At Workiva, you'll enjoy:

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
  • Learn more: https://www.linkedin.com/company/workiva/life/
Read Full Job Description
Apply now

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases

Location

1700 Platte St, Denver, CO 80202

What are Workiva Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Leadership mentoring.
Time allotted for learning

Additional Perks + Benefits

Company Bicycles. Healthy Snacks and Drinks. Creative Culture & Open Minded Leadership (ie: autonomous work environment). Flex, HSA, Life, AD&D, supplemental life, Long & Short Term Disability, Paternity Leave. Stock Options and ESPP. Diversity & Inclusion Committee, Women in Tech Committee.

More Jobs at Workiva15 open jobs
All Jobs
Dev + Engineer
Internships
Marketing
Operations
Product
Project Mgmt
Sales