Senior Services Implementation Consultant at Workiva

| Greater Denver Area
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As a Senior Services Implementation Consultant at Workiva, you will offer expertise while directly interfacing with customers to listen and gather their requirements for needed services. By partnering closely with customers and internal teams from Sales, Product Development and Customer Success, you will develop innovative solutions within current Workiva products to meet customer needs. You will find success in this role by listening to customer challenges and gathering customer requirements in order to develop consulting services to enable our customers to better leverage current Workiva products.


Our Team:

Our Client Services team specializes in helping companies identify issues, provide process design suggestions, and ultimately, find a better way. Our experience with hundreds of customers using Wdesk has given us unique insight into the core business problems plaguing many professionals. We have worked with teams on a wide variety of processes, from compliance reporting within Dodd-Frank mandates to Sarbanes-Oxley to monthly close and budget planning reports. 


Work You'll Be Doing:

  • Process Discovery & Solutions Development: You will partner onsite with customers to determine their requirements and develop solutions with current Workiva products to meet those needs. You will consult to understand their challenges and requirements. You will also provide project and relationship management to larger customers with broader needs.
  • Demonstrate Innovative Solutions: You will design and create custom solutions for our contracted services customers. 
  • Find New Ways to Delight Our Customers: You will collect feedback and learnings from customer's service engagements to be leveraged in feedback to Scoping, Product Marketing and Product Development.
  • Be the Expert: You will build a strong knowledge of Workiva products through a commitment to ongoing training.


What You'll Need: 

  • 10+ years of relevant consulting experience required
  • Data architecture or systems integration experience, with an emphasis on connecting to and consuming data from customer's ERP or large data systems 
  • Experience building internal and external relationships, partnerships and business development, with a proven ability to influence at all levels and in various departments
  • B.A./B.S. degree required, MBA preferred; 4+ years of additional relevant work experience may be considered in lieu of a bachelor's degree
  • This is a remote position, with 50+% travel


How You'll Grow:

Within your future career at Workiva we will constantly provide opportunities to learn and embrace new challenges. You will have the ability to help sharpen existing skills in addition to practical experience in the global, fast-changing business world. Additional opportunities for personal growth will also include:

  • Development of practice materials and delivery methodologies
  • Serve as a mentor and advisor within other members of the Client Services team
  • Direct interaction with Workiva's partners for their continued learning
  • Drive product innovation with development and R&D
  • Participate in practice development efforts through articles and whitepapers that document success
  • Lead in initiatives to demonstrate, strengthen, and share knowledge that resolve our client's challenges


Where You'll Work:

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.

  • Customer Success: Always delight our customers.
  • Trust: We rely on each other.
  • Integrity: Do the right thing, every time.
  • Collaboration: Share resources and work together.
  • Innovation: Keep creating solutions and finding better ways.
  • Inclusion: Support a diverse community where we all belong.
  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems. At Workiva, you'll enjoy:

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
  • Learn more: https://www.linkedin.com/company/workiva/life/
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

An Insider's view of Workiva

What’s the vibe like in the office?

Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other as family.

Molly Nitka

Corporate Programs Manager

What projects are you most excited about?

Our platform is incredibly fun to build! It empowers our customers to produce complex documents involving hundreds of contributors, on extremely tight deadlines, leveraging their company’s most sensitive data, and where every single word and number must be exactly right.

Gray Sandridge

VP of Product Management

How does the company support your career growth?

One of my favorite aspects of Workiva is how all of us collaborate. With collaboration comes new relationships and opportunities to learn about other departments and roles. I've always felt encouraged to pursue opportunities, collaborate with others and find what makes me the most satisfied in my career.

Maddelyn Stephens

Product Manager

What is your vision for the company?

Our mission at Workiva—to build trust in the global economy—is supported by our company values: customer success, innovation, trust, integrity, inclusion, collaboration, and accountability. We are successful because we put our employees first, listen to their voices, and respond to their needs.

Marty Vanderploeg

CEO

How would you describe the company’s work-life balance?

I value that our culture is built around outcomes over output. We have the autonomy to get our work done on our own time. We're encouraged to take time to fully recharge and be our best selves.

Ryan Gilsdorf

Senior User Experience Designer

What are Workiva Perks + Benefits

Workiva Benefits Overview

Workiva offers competitive health and wellness benefits and perks, including a medical plan that offers paid premiums for employees, generous PTO and paid time to volunteer in the community. We have a flexible and casual work environment that also offers 12 weeks of paid parental leave, the ability to work remotely as needed, and to be able to bring your dog to work with you.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have seven employee resource groups that are formed around a shared interest or common goal. These groups are designed to support their members and cultivate a more diverse & inclusive workspace.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

When you join Workiva, you get a world-class benefits package for you and your family. On day one, every full-time employee starts with stock options, vacation, and the opportunity to enroll in our discounted stock purchase plan. We offer comprehensive health, dental, and vision care plans; life and disability insurance; and 12 weeks of paid parental leave. With a casual dress code, support for health and wellness, and flexible work hours, we’ve got you covered for whatever life brings.

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