IntelePeer
Centennial, CO

Senior Project Manager at IntelePeer

| Greater Denver Area
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Senior Project Manager

At IntelePeer, we deliver critical, cloud-based communications you can build on with Voice, Messaging, Analytics, and Multi-Channel Applications. We make it easy to connect to and use our platform with any service or application from anywhere in the world. Our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.


As a key member of our Customer Experience Team, the Senior Technical Project Manager is responsible for working closely with our largest accounts and partners to ensure successful deployment and delivery of our services. 

Reports to: Director of Project Management

 

Position Responsibilities

 

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Ensure that all projects are delivered on-time, within scope and within budget.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Ensure resource availability and allocation.
  • Develop a detailed project plan to monitor and track progress.
  • Measure project performance using appropriate tools and techniques.
  • Report and escalate to management as needed.
  • Successfully manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Recognizes being a team player is the way to get ahead and has a positive outlook on project performance and success
  • Assures collaborative and collective responsibility has an impact on project goals, objectives and performance

     

    Key requirements for success in this position include:

 

 

  • Ability to coordinate and collaborate with Fortune 100 clients and their project teams
  • Internal coordination across departments: Product, Development, Engineering, Operations, Legal, Marketing, Quality Assurance and Sales
  • Executive level communication of status, risks & issues, and resource needs

 

Requirements

 

Education:

 

  • Bachelor’s degree or higher, preferably in the fields of computer science or engineering

 

Expertise & Experience:

 

  • 12+ years’ experience in project management
  • 10 years of experience working in a contact center environment
  • Proven work experience in project management for product delivery in the telecommunications industry
  • Working knowledge of voice services products, SIP Trunking, SIP registration and SBCs, Unified Communications, and contact centers
  • Strong knowledge of contact center technologies and solutions such as: PBX, ACD, IVR, CTI, CRM
  • PMP certification is a plus

 

Competencies:

 

  • Solid organizational skills including attention to detail and multi-tasking skills
  • Superior verbal and written communication skills
  • Willing and able to accommodate travel when needed
  • Excellent client-facing and internal communication skills
  • Positive, professional attitude
  • Strong initiative, self-motivated, proactive, and resourceful
  • Team player who is willing to go above and beyond to help others
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook
  • Strong working knowledge of Microsoft Office
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Where we are

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen
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What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

Robert

Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

IntelePeer Careers In Denver
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