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Senior Project Manager, Workforce Management

| Greater Denver Area

Position Details:

Essential Job Functions 

(Primary responsibilities of the job and the percentage of time spent on each to total 100 %.  Reflect the level autonomy, decision-making authority, breadth and level of work/accountability within the responsibility descriptions.)



% of Time

Organize and manage medium to large size projects and aid in program execution.


·        Creates project plans, monitors schedules and expenses that successfully deliver the project vision and requirements within the scope, time and quality constraints.

·         Provides metrics and reporting to ensure projects are on track.

·         Responsible for timely Risk/Issue identification and mitigation.

·         Leads matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.

  • Possesses a better than average technical aptitude and CSG Product knowledge, specializing in Customer Communications Management (i.e. Print/Mail, Electronic Statements & Email, Text and Interactive Messaging, Interactive Voice Response (IVR), Websites, Fieldforce Management Systems, Database platforms, Payment Card Industry (PCI), Security, etc.). 
  • Builds and executes operational readiness plans and ensures fluidity in transition from project staff to operational staff (i.e. Accounting, Facility Operations, Development, International Service Help Desk (ISD), Account Management, etc.).


Encourages open communication and collaborates with all levels of the organization, using crucial conversation skills when they apply.  Uses the appropriate channels and understands what information the team needs and how to get it.  Speaks and writes clearly and succinctly in a variety of communication settings and styles.  Gets messages across that have the desired effect; listens carefully and works through misunderstandings so everyone is clear on what is being communicated. Provides feedback and occasionally requires guidance in ensuring its implementation. Is receptive to feedback and independently adjusts to ensure desired outcome.


Responsible for aligning plans and removing impediments across multiple organizations and teams.  This often includes effective negotiation skills to establish plans that best align objectives across organizations and with our customers.


Occasionally coaches, matures and mentors other PMO, Project Team Members and other organization resources to ensure service and operational efficiencies are gained and maintained. 


With guidance influences and leads Service, Project and Program Visions utilizing advanced Change Assurance Skills. 


Regular and reliable attendance is required.                     


This job requires minimal domestic and/or international travel as needed.


Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.



NOTE:  The purpose of this job description is to describe the general nature and level of work performed and it is not intended to be all-inclusive.  An employee may perform duties outside of their normal responsibilities as needed.



Typical Interactions/Relationships   

(This job typically interacts with the following individuals and groups.)


External – Customers, Vendors, Contractors


Internal – Engineering, Corp IT, ISD, OSC, HR, Security, Training, RTE, Intake and Portfolio Management, Finance, Accounting and Senior/Executive Leadership


Work Environment

(Work environment including any noise, equipment, space, temperature, etc. conditions.)


  • Standard office environment



(Education, training and/or certifications typically required to successfully perform the job.)


  • Bachelor’s degree in Business, Computer Science, Management Information Systems or equivalent education/experience required.
  • Project Management Professional (PMP), Certified Scrum Master (CSM), SAFe Program Consultant (SPC) or other Project Management/Agile certification preferred.



  • 5+ Years related project and program management experience




Knowledge, Skills and Abilities 

  • Demonstrates advanced knowledge in Technology Domain (Print/Mail, Electronic Statements & Email, Text and Interactive Messaging, Interactive Voice Response (IVR), Websites, Workforce Management Systems, Database platforms, Payment Card Industry (PCI), Security,etc.)
  • Demonstrates analytical problem solving and decision making skills
  • Demonstrates advanced knowledge in IT software development (SDLC) methodologies and processes
  • Demonstrates advanced knowledge in the Scaled Agile Framework methodology
  • Demonstrates advanced knowledge and experience in Project and Program management
  • Demonstrates advanced knowledge and experience to effectively interact with Portfolio level management
  • Demonstrates advanced knowledge and experience with Stakeholder management
  • Demonstrates ability to navigate executive level collaboration, understand their needs and balance conflicting points of view
  • Demonstrates ability to recognize when Change Assurance will be required and implement appropriate strategy
  • Demonstrates advanced judgment in risk identification and mitigation
  • Demonstrates advanced knowledge level of the Agile roles, artifacts and ceremonies of Scrum and Kanban
  • Demonstrates advanced knowledge level of Kanban task board, Work In Process (WIP) limits, and forecasting.
  • Delivers effective training, coaching and mentoring on Project Management and Agile practices
  • Demonstrates leadership and the ability to influence in tactical and occasionally strategic initiatives
  • Demonstrates ability to understand how they are being perceived within the culture and make appropriate adjustments
  • Demonstrates crucial conversations and negotiation skills
  • Advanced knowledge in project management tools (e.g. Jira, Microsoft Project, PowerPoint, Visio, SharePoint, RACI’s, Burndown Charts and Risk Assessments)
  • Ability to use a personal computer.  Proficiency with other Microsoft Office applications as well as Project software
  • Ability to read, write, speak and understand the English language in a business environment
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases


Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor


What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Denver office building provides an on-site gym.
Retirement & Stock Options Benefits
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Stocked Kitchen
Our office has a kitchen and cafeteria area, on top of that the building has a fantastic coffee shop / bistro in the main lobby.
Our building has it's own parking garage.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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