Senior Manager of Project Management
What if you could support solutions that are changing the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
RingCentral Global Service and Support is all about the customer—devoted to making sure every customer’s need is met, and that they’re able to use our products effectively and easily.
As a member of the Global Service and Support team you’ll lead the post-sale experience for our customers. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what “winning together” truly means.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
RingCentral is looking for a Senior Manager Project Management who will lead a team of Project Managers responsible for a world class delivery of our product to our customers. This is an opportunity to help lead and evolve a critical function within the Professional Services organization for a recognized leader in global cloud communications.
Responsibilities:
- Managing a team of Project Managers delivering on Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) projects globally
- Monitor and manage the health of the team’s projects including forecasting Revenue Recognition, driving for revenue linearity, and timely staffing of Project Managers to new projects
- Develop the Project Managers increasing their skills, competencies, adherence to Best Practices, and compliance with Professional Services standards
- Partner with Sales, Customers Success, Support, and Product Management to delight customers and ensure the highest levels of Customer Satisfaction
- Work cross-functionally to communicate technology vision, evolution, project scope, timeline, and dependencies for technology-based developments.
- Own initiatives to develop the team, deliver organizational improvements, and evolve business strategy
Qualifications:
- Minimum 5+ years leading customer facing organizations such as, Professional Services, Customer Support, or Customer Success
- 3+ years in Professional Services customer facing experience
- Bachelor’s Degree or equivalent work experience. Industry related certifications including; PMP, Agile, Six Sigma, ITIL, etc. desirable.
- Enterprise telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable
- Demonstrated success with implementations of scale (hundreds of sites, thousands of users), complexity, and high-profile enterprise customers
- Ability to coach professionals at all levels of development, from early career hires to the experienced professional wanting to enhance already robust skills
- Strong understanding and experience with Customer Experience (CX) and Customer Journey Mapping valuable
- Detail and results oriented; skilled at both planning and hands-on execution
- Self-motivated individual capable of working in a fast-paced, dynamic environment
- Desire experience leading the development of new professional service offerings and associated artifacts such as standard SOWs, delivery methodologies, delivery best practices, etc.
- Must be customer and relationship-focused with strong interpersonal and communication skills
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.