SENIOR INTEGRATIONS PROGRAM MANAGER at FluentStream

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FLUENTSTREAM IS SEEKING A SENIOR INTEGRATIONS PROGRAM MANAGER TO SUPPORT OUR STRATEGIC GROWTH INITIATIVES BY SUCCESSFULLY INTEGRATING NEW BUSINESSES INTO FLUENTSTREAM’S OPERATIONS.

ABOUT YOU:

  • Detail-oriented and organized, ready for whatever comes your way
  • Ability to see opportunities within obstacles
  • Embrace uncertainty and change
  • Resilient and love a good challenge
  • Comfortable speaking up when you see areas for improvement
  • Reliable: when you say you’ll do something, you get it done
  • Willing to take action and lead initiatives
  • Easily cultivate relationships built on trust and accountability

RESPONSIBILITIES:

  • Develop and own the Service Delivery Integration playbook to guide each function through integration, planning, and execution
  • Work closely during the diligence process with Corporate Development department to build comprehensive integration plans, drive alignment on those plans, and ensure pre-transaction closing preparedness
  • Provide leadership within organization through M&A due diligence, integration planning and execution, and project management of strategic initiatives
  • Drive due diligence through integration success, minimize execution risks, and drive efficiencies while also finding opportunities to improve and scale the current model
  • Work cross-functionally with executives, functional leaders, and their teams to ensure overall integration preparedness, resourcing, and alignment
  • Lead all facets of integration including day-to-day project management, execution through cross-functional teams, communication to various stakeholders (including executives and Board of Directors), and serving as a guide/resource for acquired teams and leaders. 
  • Own integration scorecards, milestones, and metrics reporting; track and own short- and long-term progress toward goal objectives
  • Identify & solve sophisticated cross-functional challenges related to integration, including employee leveling and org design, onboarding, total rewards & systems integration
  • Support & enable quality control and continuous improvement to the program by identifying ways to improve the employee or customer experience.
  • Strategize, plan, and execute key achievements and activities across functions, monitor inter-dependencies, mitigate program risks, and execute communication plans
  • Set the pace of the integration while considering cost, quality, and level of disruption to the business with a focus on employee, partner and customer satisfaction
  • Perform due diligence and compose reports on target companies, identifying and summarizing key findings, issues and risks for leadership assessment
  • Manage reporting and resolution of issues, risks, and dependencies; proactively identify gaps, suggest mitigants, and take action to complete open items

PREFERRED QUALIFICATIONS:

  • 5+ years of work experience, preferably in cross-functional M&A program or project management roles, management consulting, or business operations 
  • Baseline familiarity with integration requirements across a range of functions from HR, recruiting, finance, and legal to operational and technical functions like onboarding, customer support, product delivery and engineering
  • Demonstrated ability to lead the planning and execution of complex projects requiring coordination of work across multiple stakeholders, negotiations and problem resolutions. Willingness to directly project manage integrations. 
  • Proven success working on large initiatives from framing the problem, conducting analyses, building the operating framework, and driving execution through to success
  • Inquisitive self-starter, tolerant of ambiguity who enjoys working in a fast-paced and collaborative environment; good work ethic and sense of accountability
  • Excellent communication skills to work with senior leaders across various geographies and functions; comfortable in business and technical discussions
  • Team player with strong ability to forge relationships and collaborate remotely across the organization
  • Proven ability to excel in a fast-paced environment with minimal guidance
  • Excellent strategic, analytical, communication, interpersonal and problem-solving skills, with ability to operate cross-functionally at all organization levels, bias for action.
  • Mission-driven, enthusiastic to learn and grow; team-oriented with a positive, can-do attitude. 
  • Ability to build and manage relationships with founders and acquired teams. Demonstrated ability to dig into the details and work collaboratively with stakeholders across departments and levels
  • Experience working with tools including GSuite, Smartsheet, Slack and Salesforce
  • Previous M&A project management and/or UCaaS experience

Compensation Range: $95,000 – $160,000

 

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How do you collaborate with other teams in the company?

We work closely with our product development team to address customer's issues they call us about and make the product work even better for them. We partner with our Voice Engineering team to brainstorm and problem solve when technical issues come up. Both teams are always willing to hear our ideas and suggestions!

Marcus

Client Support Rep

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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