Senior Engagement Manager, Marketplace Delivery at Guild Education

| Greater Denver Area
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Guild is hiring for its Marketplace Delivery team to lead cross-functional workstreams as Guild launches new engagements with employer partners -- like Walmart, Disney, and Chipotle -- and academic partners -- like the University of Arizona, Southern New Hampshire University, eCornell, and more. 

In operating this marketplace, Guild invests heavily in each additional partner that is added. As a result, strong team members are needed to get partners launched through a deeply cross-functional effort. 

As a Senior Engagement Manager, Marketplace Delivery, you will:

  • Lead a cross-functional internal team spanning product, marketing, and operations to drive the design and implementation of partnerships from end-to-end
  • Become a subject matter expert in partner onboarding at Guild; speak to all aspects of partner launch, including strategic vision, design, implementation processes, and handoffs/interactions with other teams. 
  • Partner with senior Marketplace Delivery and cross-functional colleagues to develop new strategies, tools, and processes to launch partnerships with speed, quality, and efficiency.
  • Represent Guild externally as a primary project management contact, and manage relationships with our partners during design and implementation, in coordination with Account Management.
  • Proactively identify and manage trade-offs and risks across workstreams, and make strategic recommendations to leadership as relevant. 
  • Represent Marketplace Delivery as a function in interactions with cross-functional teams, including Product Management, Account Management, Sales, Payments, Operations, and Technical Program Management.
  • Embody shared ownership over the successful launch or expansion of a partnership, particularly in enabling other cross-functional workstreams for which you are not directly responsible.
  • Mentor and potentially manage junior members of the team.
  • Join a team committed to building a diverse, equitable, and inclusive environment.

What you’ll add to Guild – as an individual and part of the broader team:

  • Preferred 6-9 years of experience in project management, strategy consulting, account management, product management, and/or program management roles. 
  • Strong presentation and stakeholder management skills; ability to create client-ready presentation materials with little to no oversight from management
  • Demonstrated ability to lead and manage senior, complex, external client relationships
  • Demonstrated ability to execute complex, high-impact, and cross-functional projects in a fast-paced environment
  • Superior project management skills such as: 
    • Comfort, confidence, and credibility to be an effective representative of the team with cross-functional counterparts
    • Innate drive to identify opportunities to improve processes and enable scale, and to propose and support execution of improvements
    • Strength in cross-functional strategic project management, including ability to motivate and optimize internal project teams
    • Ability to lead portions of technical workstreams, if necessary
    • Impeccable organization and ability to create structure and clarity out of uncertainty 
  • Understanding of both “business world” and “technology world” and an ability to comfortably operate at the intersection of the two
  • Identify potential issues before they arise and don’t shy away from addressing potential shortcomings of solutions
  • Excellent written and verbal communication skills, with demonstrated ability to build trusting relationships with senior-level clients and/or partners
  • Hands-on approach to solving complex problems; willingness and desire to work with teammates at all levels to drive to the right solutions when faced with a challenge and drive to clarity and alignment when faced with ambiguity.
  • Demonstrated ability to be a leader on a rapidly developing or newly formed team
  • Demonstrated experience in development of documentation, processes, systems, or tools to support scaling businesses (both in “0→1” new product/program introduction and “1 → 1000” scaling environments)
  • CAPM, PMP, or equivalent certifications helpful, though not required.
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications.  Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $120,000 - $140,000 as well as company stock options. 

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for your future
  • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
  • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover 
  • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Education benefits and tuition assistance to help your future development and growth
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
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    • API GatewayLanguages
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    • EMRLanguages
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    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
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    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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