Scheduling Implementation Manager at Snapdocs, Inc.

| Greater Denver Area | Remote
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Snapdocs is a rapidly growing San Francisco-based real estate technology unicorn backed by leading investors Sequoia, Y Combinator, Tiger Global, F-Prime, and others. We're on a mission to perfect mortgage closings for all. Powering millions of closings a year, Snapdocs is leading the charge to modernize, streamline, and improve the mortgage process for lenders, borrowers, and settlement.

In this crucial role, you will drive the adoption, expansion, and results of our new title customers through in-depth implementation and project management. This means you’ll manage the onboarding of a handful of enterprise key accounts while simultaneously improving our approach. 
 
You will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make our customer onboarding processes more efficient and simple as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams. You understand that a successful implementation and onboarding experience will lay the groundwork for a long term relationship, and work closely to ensure our clients’ success.
 
Our ideal candidate has 7+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once. You have also dug deep into data to inform your decisions, and have connected these insights back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action. Similarly, your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
 
Colorado applicants: This role pays $95,000 - $115,000 annually plus equity in the company (pay for other locations may vary).
 
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!).
 
We are targeting folks in San Francisco, CA or Denver, CO but may be open to remote applicants.
 

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide excellent benefits (listed below) and are located in both San Francisco and Denver!

Our benefits include (but are not limited to):

  • 21 days of vacation
  • Company subsidized health, dental, vision insurance
  • Flexible spending account for healthcare and dependent care
  • 401(k) with up to 4% company match
  • Life and disability insurance
  • Commuter benefits

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • DockerLanguages
    • KubernetesLanguages
    • TerraformLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Heap AnalyticsAnalytics
    • ProductboardAnalytics
    • Fullstory Analytics
    • SketchDesign
    • MarvelDesign
    • Adobe CCDesign
    • BrandyDesign
    • LucidchartDesign
    • ConfluenceManagement
    • JIRAManagement
    • AbstractManagement
    • ZeplinManagement
    • DribbbleManagement
    • MediumManagement
    • Google DriveManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • MarketoLead Gen

Location

We are currently located in the Wells Fargo Building in Downtown Denver, seconds away from the 16th Street Mall. Close to public transportation!

An Insider's view of Snapdocs, Inc.

What are some social events your company does?

Snapdocs has a wide assortment of events during the year, ex. Rumble, SoulCycle, volunteering events, in office trivia nights, and happy hours. Members of our leadership team host a weekly Q&Ales session where you can ask questions and discuss what’s going on at Snapdocs. Every summer we host a family picnic for our team & their families.

Rachel Fee

Office Manager

What's the biggest problem your team is solving?

We are building the technology that connects the fragmented real estate ecosystem. That means we have to design a seamless, intuitive experience for users from entirely different companies & different use cases – from consumers to title companies to lenders. We end up tackling problems that both consumer and SaaS product teams face.

Briana Whelan

Director of Product

How has your career grown since starting at the company?

Since starting at Snapdocs, I have been given tremendous amounts of opportunity for growth and learning. I began on our branch support team, but since then I have been fortunate enough to move on to a lead role, and eventually onto our Customer Success team where I live now. Thanks to Snapdocs, I have been able to level up my career considerably.

Kyle Anderson

Customer Success Specialist

What is your vision for the company?

At Snapdocs, we envision a world where the process of buying a home is simple and enjoyable. Where powerful technology and thoughtful design provide game-changing efficiencies for the companies that make homeownership possible and a beautiful experience for their customers celebrating this milestone achievement in life.

Aaron King

CEO

What kinds of technical challenges do you and your team face?

At Snapdocs, we are building a real estate platform. We have the challenge of architecting an n-way marketplace which is secure, performant and delightful to use. We are carving out micro-services for our core services, while augmenting experience with integration and deepening the value of our application suite with machine learning.

Anupreet Walia

Engineering Manager

What are Snapdocs, Inc. Perks + Benefits

Snapdocs, Inc. Benefits Overview

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

We are currently based in the Wells Fargo Center in downtown Denver.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive 21 days per year of paid time off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Employees get free lunch on Tuesday, Thursday.
Happy Hours
Parking
Part of our commuter benefits.
Professional Development Benefits
Cross functional training encouraged
Promote from within
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