Salesforce Project Manager

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At Mercury Healthcare, we empower healthcare organizations to create seamless consumer experiences and improve outcomes to build healthier communities. As a Salesforce Project Manager, you have the opportunity to showcase your effective project management skills in a creative, diverse, and motivated culture that’s transforming healthcare marketing. In this role, you will lead and execute technical implementation projects that enable our clients to better inform their business decisions through advanced data management.

What you will do:

  • Deliver full cycle CRM, PRM, and Engagement Center implementations that meet identified client needs on both Salesforce and non-Salesforce platform solutions
  • Lead a seamless transition from the sales and start-up processes to project implementation and on-time final delivery
  • Manage scope, resource utilization to targets, project profitability, and change order processes to ensure financially viable project management
  • Provide creative troubleshooting and adaptive leadership to quickly resolve bottlenecks or other project hurdles
  • Identify and engage the necessary experts and knowledge leaders, both internally and on the client side, as needed
  • Regularly communicate with clients to request feedback and update on project status, expected timelines, and next steps
  • Serve as the central point of contact for all project stakeholders
  • Document timelines and project plans for execution of key steps
  • Lead project status meetings and document risks, obstacles, critical paths, and completed activities
  • Coordinate project resources including vendors, contractors, and agencies to ensure awareness of expectations and deliverables

What you will bring:

  • 3-5 years of project management experience within a consulting environment
  • Salesforce.com certifications including Administrator, App Builder, and/or Sales Cloud/Service Cloud/Health Cloud
  • Previous healthcare, technology, and/or data management exposure, specifically with CRM, PRM, and/or Call Center software systems preferred
  • Demonstrated ability to prioritize and complete multiple tasks in a dynamic, technical environment with the ability to switch gears several times throughout the day
  • Experience managing multiple projects concurrently with varying cross-functional  resource teams
  • Exceptional attention to detail along with rational and logical decision-making
  • Strong communication (written and verbal) and relationship building skills, with the ability to articulate technical and non-technical information to various audiences
  • Willingness and ability to travel (about 10% of the time when safe to do so)


Mercury Healthcare is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years’ experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. Learn more at mercuryhealthcare.com.

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