At Mercury Healthcare, we empower healthcare organizations to create seamless consumer experiences and improve outcomes to build healthier communities. As the Salesforce Marketing Cloud Program Manager, you will serve as the owner of the Marketing Automation implementations, which are a part of larger CRM and Engagement Center projects.  You will lead the client engagement and collaborate with a team of experts and third party vendors for SFMC and Eloqua solutions. You will have direct accountability for the overall success of the client projects for Salesforce Marketing Cloud and Eloqua.

What you will do:

• Serve as the client lead and collaborate with 3rd party vendors to conduct discovery meetings
• Analyze current project management practices and procedures for accuracy and effectiveness
• Manage scope, budget, and client expectations across multiple projects
• Manage all aspects of the project life-cycle including project, resource and release planning, vendor management and scope management
• Play a lead role in managing the client relationship
• Define, manage, and continuously improve our Marketing Automation program and the way that we collaborate and work with 3rd party vendors to facilitate economies of scale and execution
• Hold vendors accountable for task scope and delivery within agreed upon LOE
• Provide collaborative feedback from clients to the product development team(s)
• Quickly respond to client requests for immediate issues while also being able to drive projects to completion
• Analyze each client's specific request and determine the underlying problem and recommend proper solutions
• Be able to work hands-on in creating deliverables which could include strategy, design, development, testing application within the SFMC platform
• Excellent communication with client contact regarding the status of the project, expected timelines, next steps and any other needs requested
• Identify risks/issues across all client implementations owned by your team and escalate to the necessary and appropriate team members and stakeholders
• Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project
• Troubleshoot issues and delegate/escalate where necessary
• Document timelines for execution and escalate when necessary
• Travel as required to build strong client relationships - up to 25%

What you will bring:

Benefits:

• Bonus eligible
• 401(k) plan with employer match 
• Medical, dental, and vision insurance, with HSA contributions for qualifying plans
• Company-funded basic Life, AD&D, and disability coverage
• Family planning resources
• Subsidized wellness benefits
• PTO plus paid holiday and volunteer time
• Tuition reimbursement and learning & development programs

Who we are:

Mercury Healthcare is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years’ experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. Learn more at mercuryhealthcare.com.

Mercury Healthcare believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. 

Location:

Remote (reporting to Madison, WI location)