Salesforce Marketing Cloud Program Manager

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At Mercury Healthcare, we empower healthcare organizations to create seamless consumer experiences and improve outcomes to build healthier communities. As the Salesforce Marketing Cloud Program Manager, you will serve as the owner of the Marketing Automation implementations, which are a part of larger CRM and Engagement Center projects.  You will lead the client engagement and collaborate with a team of experts and third party vendors for SFMC and Eloqua solutions. You will have direct accountability for the overall success of the client projects for Salesforce Marketing Cloud and Eloqua.

What you will do:

  • Serve as the client lead and collaborate with 3rd party vendors to conduct discovery meetings
  • Analyze current project management practices and procedures for accuracy and effectiveness
  • Manage scope, budget, and client expectations across multiple projects
  • Manage all aspects of the project life-cycle including project, resource and release planning, vendor management and scope management
  • Play a lead role in managing the client relationship
  • Define, manage, and continuously improve our Marketing Automation program and the way that we collaborate and work with 3rd party vendors to facilitate economies of scale and execution
  • Hold vendors accountable for task scope and delivery within agreed upon LOE
  • Provide collaborative feedback from clients to the product development team(s)
  • Quickly respond to client requests for immediate issues while also being able to drive projects to completion
  • Analyze each client's specific request and determine the underlying problem and recommend proper solutions
  • Be able to work hands-on in creating deliverables which could include strategy, design, development, testing application within the SFMC platform
  • Excellent communication with client contact regarding the status of the project, expected timelines, next steps and any other needs requested
  • Identify risks/issues across all client implementations owned by your team and escalate to the necessary and appropriate team members and stakeholders
  • Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project
  • Troubleshoot issues and delegate/escalate where necessary
  • Document timelines for execution and escalate when necessary
  • Travel as required to build strong client relationships - up to 25%

What you will bring:

  • Extensive knowledge and experience with Salesforce Marketing Cloud implementations - preferably in a Healthcare/Life Sciences Industry
  • Experience working with PHI and HIPAA environments
  • Familiarity with systems integrations and 3rd party integrations including API, Mulesoft, etc.such as CRM, Content Management, POS/Commerce or Web Analytics preferred
  • Experience with Interactive Marketing Channels (ie: SEO, SEM, PPC, Ad Management, etc.) and Marketing Cloud channels (email, mobile, social, sites).
  • Exceptional attention to detail
  • Results-oriented with rational/logical decision making
  • Excellent organizational and time management skills
  • Strong interpersonal skills and Exceptional communication skills
  • Experience with software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers and working in a client billable environment
  • Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction and expectations
  • 3-5  years experience with technical project management including work breakdown structures, risk/issue management, resource loading, project monitoring and controlling and quality assurance
  • Ability to work well with people including clients,  project stakeholders and project team members and proactive desire to continue to broaden and deepen business and consulting skills
  • Ability to work well with people including clients,  project stakeholders and project team members and proactive desire to continue to broaden and deepen business and consulting skills
  • Ability to work both independently and within a team environment backed up by strong communication skills
  • Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences
  • Four-year college degree or equivalent experience with demonstrated proficiency in marketing automation


  • Bonus eligible
  • 401(k) plan with employer match 
  • Medical, dental, and vision insurance, with HSA contributions for qualifying plans
  • Company-funded basic Life, AD&D, and disability coverage
  • Family planning resources
  • Subsidized wellness benefits
  • PTO plus paid holiday and volunteer time
  • Tuition reimbursement and learning & development programs

Who we are:

Mercury Healthcare is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years’ experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. Learn more at

Mercury Healthcare believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. 


Remote (reporting to Madison, WI location)

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ApexLanguages
    • Mulesoft Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Sails.jsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • AxureDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM
    • Salesforce PardotCRM
    • Oracle EloquaLead Gen


Downtown Location - your favorite coffee shops, restaurants, breweries, and nightlife are all steps from the office, as well as transportation lines.

An Insider's view of Mercury Healthcare

What does your typical day look like?

Every day is different. Typically, I start my day reviewing emails and prioritizing tasks that need to be completed, which can change instantly as the day progresses. I spend most of my day drafting contracts, submitting paperwork for corporate governance, and collaborating with other employees to complete tasks.


Sr. Contracts & Legal Operations Manager

How has your career grown since starting at the company?

Since starting, I have grown in my ability to build strategies rooted in both data and in my professional experience. I have been given the opportunity to be more client facing, while also managing teams internally.


Director, Consumer Strategy

What are some things you learned at the company?

Communication is the key for continuous and timely delivery, because it requires continuous planning.


Technical Project Manager

What are Mercury Healthcare Perks + Benefits

Mercury Healthcare Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Volunteer in local community
Intracompany committees
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
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