Receivables Resolution Lead

| Greater Boulder Area

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The primary role of the Receivables Resolution Lead is to effectively manage a team (3-5 employees) of Receivable Resolution Managers. This team handles the account receivables of a portfolio of strategic high profile customers, and the Lead position will manage a specific AR portfolio as well. This position is responsible for the resolution of issues preventing timely payables and collections from our 13,000+ customer accounts, which exceed $2.5 billion in revenue annually. This position will provide strategic leadership on innovative solutions to streamline Quote to Cash processes and in turn increase working capital. The position is expected to proactively analyze hurdles preventing timely receivables and working with crossing functional group to resolve the obstacles and mitigate Zayo risk, in turn, a healthy receivable relationship with our key strategic customer and partners. This position is responsible for partnering with the customer and operational business groups (i. e., Sales, Service Delivery, Customer Success Manager, Billings, Tax, Cash Application etc.) in order to improve processes, resulting in increased cash flow and improved customer experiences.

 

Responsibilities

  • Manages all aspects of the team to peak performance​
  • Coordinate the team workloads on a day-to-day basis, optimize team dynamics, and manage special projects
  • Effectively manage strategic customer receivables health and cash inflows, produce best possible days of sales (DSO) for specific managed portfolio, and manage all other KPI's to levels of success
  • Provide best in class, effortless collection and receivables resolutions to key strategic customer and partners
  • Identify process gaps hindering receivables health and come up with resolutions to address root causes, therefore improve ROI of Zayo investment through effective receivable management
  • Work with cross-functional teams to improve all aspect of processes issues hindering smooth cash collection process
  • Use, improve and execute best practices to manage aged receivables and optimize collection outreach activities to achieve targeted goals
  • Full revenue cycle knowledge and support (monthly billing, timing, disputes, and collection of cash)
  • Effectively manages customer escalations and drives effortless timely solutions
  • Holds self to high standard, lead by example to other team members and foster a productive, result driven and progressive working environment
  • Use a passion for Customer Experience, problem-solving and collections – to develop and improve process and communication

 

Qualifications 

  • Bachelor's degree (B.A.) from four-year College or University
  • 6-8 year’s collections and collection management experience; or equivalent combination of education and experience.
  • 5+ customer service experience
  • Background in Telecommunications, Quote to Cash, Finance, Operations, Business to Business (B2B) experience preferred
  • Experience in managing complex customer requirements in billing, receivable, collections, dispute resolutions
  • Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment
  • Strong critical thinking and creative problem solving abilities
  • Ability to prioritize and handle multiple high profile tasks; Experience of handling complex delinquency yet high profile customer collections
  • Strong understanding of quote to cash process, experience in negotiation combined with customer service skills
  • Excellent judgment skills with independent decision making ability
  • Detail-oriented, advanced reconciliation, research, and analytical skills
  • Excellent written and verbal communication skills
  • Oracle Financial Systems, MS Windows, Access, Word, Excel
  • Passion for customer service and delivering an effortless experience. 

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
More Jobs at Zayo54 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Developer
new
Boulder
Operations
new
Boulder
Project Mgmt
new
Boulder
Operations
new
Denver
Finance
new
Boulder
Project Mgmt
new
Boulder
Developer
new
Boulder
Developer
new
Boulder
Marketing
new
Boulder
Operations
new
Denver
Finance
new
Denver
Sales
new
Boulder
Developer
new
Denver
Operations
new
Denver
Data + Analytics
new
Denver
Developer
new
Boulder
Project Mgmt
new
Denver
Developer
new
Boulder
Developer
new
Boulder
Developer
new
Denver
Operations
new
Denver
Developer
new
Boulder
Developer
new
Denver
Developer
new
Boulder
Operations
new
Boulder
Developer
new
Denver
Developer
new
Denver
Developer
new
Boulder
Sales
new
Boulder
Project Mgmt
new
Denver
Operations
new
Denver
Developer
new
Denver
Sales
new
Boulder
Sales
new
Boulder
Sales
new
Boulder
Sales
new
Boulder
Developer
new
Denver
Finance
new
Denver
Sales
new
Boulder
Operations
new
Denver
Sales
new
Boulder
Developer
new
Boulder
Sales
new
Boulder
Operations
new
Denver
Operations
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Zayo's full profileSee more Zayo jobs