Overview:

As a Lead Quality Program Manager, you’ll be part of the Quality Engineering Center of Excellence, and work cross-functionally across the organization, leading Quality Engineering initiatives. Your primary focus will be on establishing  world-class Quality program and the development of Quality metrics. 

Responsibilities include but not limited to:

• Lead Quality Engineering Close-Loop, Corrective-Action (CLCA) Program
• Develop and maintain comprehensive quality metrics
• Work across the Customer Support and Solution Architecture teams to drive QE initiatives
• Actively participate in QE Center of Excellence committee
• Present Quality metrics to C-level executives and the Engineering organization
• Provide insight into test requirements, design and implementation
• Document, track and escalate issues from Customer Support teams
• Provide detailed problem analysis to the development teams driving product quality
• Act as a customer advocate, committed to delivering quality throughout the company

Qualifications:

• 7+ years as a working within an Enterprise Quality Program
• MS/BS degree or equivalent experience
• Proficient in one or more advanced scripting languages
• Ability to work with large data bases across distributed sources to analyze quality
• Excellent written and verbal communication skills
• Flexible, independent and self-motivated

Desired Skills & Experience:

• Data analytics expertise
• Alteryx Designer