By clicking Apply Now you agree to share your profile information with the hiring company.
Project Managers (PMs) lead and execute website projects. PMs guide customers through a proven implementation process to leverage our award winning Content Management System (CMS). Project Managers have access to in-house designers, UX, developers, and trainers who share our standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to clients is a must.
What You'll Do:
- Manage multiple website projects of varying scope and size for public sector clients
- Own the customer communication, project scope, timeline, and budget
- Learn the tech well enough to provide consultation and technical support for those customers under your watch
- Coordinate cross-functional teams to best serve our customers
- Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables
- Leverage company standard processes and tools for executing, tracking, and billing projects
- Maintain a proactive and consultative approach to executing customer initiatives, anticipating customer needs, and guiding decisions based on data and best practices
- Support and consult Sales and Customer Success teams in pursuit of future opportunities
- Survey and achieve consistently high customer satisfaction feedback
- Commit to maintain and exceed our standard of excellence in project management, deliverables, and personnel
- Travel to client locations for onsite consultation approximately 3-6 days per month
Who You Are:
- Minimum of 3 to 5 years' experience overseeing or coordinating website projects
- Experience working with distributed/remote teams
- Enjoy managing simultaneous projects in a fast-paced environment
- Possess superior communication (oral and written) and analytical skills
- Familiarity with web usability, accessibility, and best practices
- Proficient use of project management solutions (NetSuite OpenAir and/or Wrike preferred), CRM solutions, Microsoft Office suite, Prototype tools (Adobe XD), Accessibility/ADA/508 testing tools and link checking software
*starting rate may vary by experience and/or location
#L1-KG1
Read Full Job Description