PROJECT MANAGER at FluentStream

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About the Role: As a Project Manager in our Service Delivery department, you will oversee ongoing project implementation, collaborating with internal and external stakeholders to ensure the accurate and timely realization of project deliverables. The scope of your daily workflow will change by the day, and the project, and you will embrace the fluid nature of this position with focus and determination. 

In this dynamic role, you will be part of a highly functioning Strategic Programs team while also thriving on the autonomy that comes with this position. You will approach your work as a problem solver with a customer-driven mindset; enjoying the relationships you’ll build with each partner and customer while becoming their champion within FluentStream. Problem-solving skills, strategic thinking, and personal initiative are key to success. Your work will be integral to FluentStream’s long-term success, and your impact will span across the company as you collaborate with other departments to improve our products and processes.

Our fast-moving culture demands that you not only identify what needs to be done but drive it to completion. We enable smart, critical thinkers to make decisions and move quickly while encouraging them to utilize the resources around them by always fostering a collaborative, team-oriented approach. 

About you:

  • Detail-oriented and organized, ready for whatever comes your way
  • See obstacles as opportunities
  • Thrive in uncertainty and change
  • Resilient and love a good challenge
  • Unafraid to speak up when you see areas for improvement
  • Reliable: when you say you’ll do something, you get it done
  • Take initiative: don’t wait to be told what to do and see it through
  • Cultivate relationships built on trust and accountability

Responsibilities:

  • Collaborate with our strategic partners to coordinate project timeline and deliverables, ensuring on-time and accurate delivery
  • Oversee and coordinate all aspects of project delivery, including customer account discovery, technical setup and onboarding, and system training
  • Successfully manage simultaneous customer onboarding projects at various stages of development, maintaining consistent, open communication with partners and internal stakeholders alike
  • Identify recurring customer issues to improve system adoption, reduce friction and increase process efficacy
  • Collaborate internally to develop migration program best practices through routine communication, process documentation, and knowledge sharing
  • Establish appropriate expectations with strategic partners while becoming their internal champion and advocate, ensuring their issues are escalated and resolved in a timely manner
  • Identify, communicate and mitigate project risks to ensure project delivery goals are met or exceeded
  • Break projects and tasks down into manageable pieces for delegation to other members of the team
  • Develop accurate and realistic performance and time estimates for project delivery
  • Delivery daily, weekly, monthly and quarterly reports on project progress against plan and forecast

Qualifications:

  • 3+ years in customer-facing roles, including Sales, Customer Success, or Customer Support
  • Proven ability to prioritize multiple tasks of varying importance and urgency
  • Detail oriented with excellent planning, problem-solving and organizational skills
  • Empathetic communicator, capable of translating issues or concerns into actionable insights and deliverables 
  • Team player who will collaborate across the organization to ensure customer satisfaction and retention 
  • Experience working with Salesforce, Service Desk, SmartSheet and other SaaS tools essential to the business
  • Strong analytical skills with the ability to identify, analyze, interpret and solve practical and complex problems using tools like Excel
  • Previous Telecom or UCaaS experience
  • Project management experience

What We Offer:  

  • Health Insurance, Dental Insurance, Vision
  • 401k Plan
  • Unlimited PTO policy
  • Paid family leave
  • Company equity program
  • Professional Development/Tuition Reimbursement

Compensation:  

  • $60,000 – $75,000 + 10% Incentive Compensation Bonus
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How do you collaborate with other teams in the company?

We work closely with our product development team to address customer's issues they call us about and make the product work even better for them. We partner with our Voice Engineering team to brainstorm and problem solve when technical issues come up. Both teams are always willing to hear our ideas and suggestions!

Marcus

Client Support Rep

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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